Service Delivery Partner - HR Toolkits & Content
Posted Today by Anchor
£48,000 Per year
Fixed-Term
Hybrid
Bradford, England, United Kingdom
Summary: The Service Delivery Partner - HR Toolkits & Content role is a 12-month fixed-term contract focused on enhancing employee access to People Services through the development of HR toolkits and content. The position involves creating engaging resources and collaborating with HR specialists to ensure compliance with policies and regulations. The role emphasizes user-friendly design and the integration of multimedia learning materials to support self-service initiatives. This position is ideal for someone with HR experience and a strong understanding of content creation and employment law.
Key Responsibilities:
- Designing and delivering toolkits, user guides, workflows, and learning content.
- Creating multimedia resources (e.g. videos, interactive modules) to bring HR processes to life.
- Partnering with HR process owners to streamline documentation and embed a culture of self-service.
- Using employee feedback and user research to improve content usability and accessibility.
- Translating complex employment law and regulatory requirements into practical, user-friendly guidance.
- Establishing governance frameworks to keep content accurate and up to date.
- Preparing BAU handover materials and supporting knowledge transfer to sustain long-term impact.
Key Skills:
- Experience in HR, communications, or content creation (ideally within HR or employee services).
- Strong understanding of employment law, HR frameworks, and compliance requirements.
- Proficiency with digital authoring and multimedia tools (e.g. Articulate, Camtasia, Adobe Creative Suite).
- Basic knowledge of HTML or web content management.
- Experience designing for regulated sectors (housing, care, or similar) is desirable.
- Skilled at making complex information accessible, engaging, and user-focused.
- Strong collaboration skills with the ability to co-create content with stakeholders.
- Knowledge of applying AI technology to support creation of engaging comms and learning content is desirable.
Salary (Rate): £48,000.00 yearly
City: Bradford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: HR
Service Delivery Partner - HR Toolkits & Content 12 Month Fixed Term Contract
Location: Homeworking with time spent at our Bradford Office
Salary: circa. £48,000 per annum
Full time - 37.5 hours per week
We’re seeking a Service Delivery Partner – HR Toolkits and Content for a 12-month fixed-term contract. In this role, you’ll play a key part in transforming how our employees and managers access People Services by building a sustainable library of HR toolkits and support content. You’ll create clear, engaging, and user-friendly resources, from toolkits and user guides to multimedia learning materials – designed to boost management capability and support our move towards greater employee self-service. Working closely with HR specialists and stakeholders across the organisation, you’ll make sure all content is accurate, accessible and fully aligned with People policies, employment law and regulatory standards.
What you’ll be doing
- Designing and delivering toolkits, user guides, workflows and learning content.
- Creating multimedia resources (e.g. videos, interactive modules) to bring HR processes to life.
- Partnering with HR process owners to streamline documentation and embed a culture of self-service.
- Using employee feedback and user research to improve content usability and accessibility.
- Translating complex employment law and regulatory requirements into practical, user-friendly guidance.
- Establishing governance frameworks to keep content accurate and up to date.
- Preparing BAU handover materials and supporting knowledge transfer to sustain long-term impact.
What we’re looking for
- Experience in HR, communications, or content creation (ideally within HR or employee services).
- Strong understanding of employment law, HR frameworks, and compliance requirements.
- Proficiency with digital authoring and multimedia tools (e.g. Articulate, Camtasia, Adobe Creative Suite).
- Basic knowledge of HTML or web content management.
- Experience designing for regulated sectors (housing, care, or similar) is desirable.
- Skilled at making complex information accessible, engaging, and user-focused.
- Strong collaboration skills with the ability to co-create content with stakeholders.
- Knowledge of applying AI technology to support creation of engaging comms and learning content is desirable.
To learn more and view the role profile please click here
Please note that this vacancy may close earlier than the advertised date if we receive a high volume of applications.
Why join us? This is a unique opportunity to combine HR knowledge with digital creativity to make a real difference in how our people access support. You’ll help shape a sustainable, user-focused content library that empowers managers, enhances colleague experience, and supports long-term service transformation.