All Jobs Vacancy

Service Delivery Manager/ SOC

Posted 1 week ago by HCLTech

Role Summary

Minimum overall experience of 15 years

Minimum of 10 years’ experience in Information Security

Minimum of 4 years’ experience in running a Security Operations Center for a large organization.

Preferable experience in running Security Operations Center providing services to Multiple customers.

Minimum experience in managing a team of 100+ team-members.

Required (atleast one) CISSP, CISA, CISM, Required (atleast two) OEM certifications.

Manage the day-to-day working of the CSFC Operations for the different customers.

Organizational Functions

  • Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.
  • Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.
  • Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.

Core Functions

  • Regular reporting on the state of the customer delivery.
  • Maintain KPIs for the teams and report on Service Improvement Areas to senior management
  • Identify risks and maintain compliance with submission of client facing reports

Benefits

A supportive, diverse, and global team with a brilliant culture.

Competitive compensation and benefits that includes vacation per year, various insurances like Term life and Business Travel insurance.

These are apart from the statutory benefits applicable in the country.

Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.

Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.

Rate:
Not specified
Location:
London
IR35 Status:
Not specified
Remote Status:
Hybrid
Industry:
Cybersecurity
Seniority Level:
Senior

Take-Home Pay

Not Available

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