Service Delivery Manager SC CLEARED - Cambridge (CB1)

Service Delivery Manager | Contract | Leiston | 100% Onsite | SC Cleared

I'm working with a leading consultancy delivering critical infrastructure projects and looking for an experienced Service Delivery Manager to join an initial 6-12 month contract, offering a strong day rate.

You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and continual service improvement.

This is a customer-facing role where you'll lead governance meetings, manage suppliers, drive ITIL best practices, and oversee service transitions into BAU.

Key experience:

• Proven Service Delivery Manager experience within Managed Services
• Strong ITIL knowledge (Incident, Problem, Change & Service Management)
• Experience across M365, Azure, Service Desk, Cloud, Network or End User Computing
• Excellent stakeholder and supplier management skills
• ServiceNow ITSM experience
• SC Clearance is essential (active clearance preferred)

This is a fantastic opportunity to support a high-profile programme within a complex, regulated environment.