Service Delivery Manager
Posted 1 week ago by RED Global
Negotiable
Undetermined
Hybrid
Macclesfield, England, United Kingdom
Summary: The Service Delivery Manager will oversee the onboarding and ongoing delivery of enterprise applications such as Salesforce, ServiceNow, and Workday, focusing on service operations and stakeholder communication. This hybrid role requires coordination with technical teams and business users to ensure effective application delivery and quality standards. The position is set for a duration of 6 months with potential extensions, starting in December or January. The role is based in Macclesfield, England.
Key Responsibilities:
- Assist in onboarding new applications (Salesforce, ServiceNow, Workday, or similar) and services into the support environment.
- Coordinate with technical teams and business users to ensure smooth transitions.
- Prepare documentation, workflows, and readiness activities.
- Support day-to-day service delivery and ensure applications are running effectively.
- Participate in testing activities for updates, enhancements, and new releases.
- Help ensure changes meet quality standards before going live.
- Serve as a point of contact for business users and stakeholders.
- Provide clear updates on service status, issues, and improvements.
- Identify opportunities to streamline processes and improve user experience.
- Contribute ideas to strengthen service operations and documentation.
Key Skills:
- Experience working with applications like Salesforce, ServiceNow, Workday, or similar platforms.
- Exposure to service delivery, application support, QA, or operational roles.
- Understanding of service management practices ITIL.
- Coordinating across technical and non-technical teams.
Salary (Rate): undetermined
City: Macclesfield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Service Delivery Manager - Contract - 6 months - Hybrid (Macclesfield)
The Service Delivery Manager will support the onboarding and ongoing delivery of enterprise applications such as Salesforce, ServiceNow, Workday, or similar business platforms. This role focuses on coordinating service operations, ensuring quality, and maintaining strong communication with stakeholders.
Start: December or January
Duration: 6 months + extensions
Location: Macclesfield (on site and remote)
Key Responsibilities
- Assist in onboarding new applications ( Salesforce, ServiceNow, Workday, or similar ) and services into the support environment.
- Coordinate with technical teams and business users to ensure smooth transitions.
- Prepare documentation, workflows, and readiness activities.
- Support day-to-day service delivery and ensure applications are running effectively.
- Participate in testing activities for updates, enhancements, and new releases.
- Help ensure changes meet quality standards before going live.
- Serve as a point of contact for business users and stakeholders.
- Provide clear updates on service status, issues, and improvements.
- Identify opportunities to streamline processes and improve user experience.
- Contribute ideas to strengthen service operations and documentation.
Qualifications:
- Experience working with applications like Salesforce, ServiceNow, Workday, or similar platforms.
- Exposure to service delivery, application support, QA, or operational roles.
- Understanding of service management practices ITIL
- Coordinating across technical and non-technical teams.