Service Delivery Manager
Posted 2 weeks ago by 1749584771
Negotiable
Undetermined
Hybrid
City of London
Summary: The Service Delivery Manager role at a leading software company involves supporting a growing customer base through onboarding, partner enablement, and service management. This position is customer-facing and requires a background in accountancy or bookkeeping, along with experience in software delivery and customer success. The role is hybrid, requiring three days a week onsite in Victoria, London. The contract length is 6+ months with a competitive day rate.
Key Responsibilities:
- Act as the primary point of contact for onboarding and supporting sales partners.
- Manage the delivery of services to customers, ensuring high satisfaction and product adoption.
- Lead strategic onboarding processes and training sessions for partners and end-users.
- Resolve complex customer queries using strong problem-solving and communication skills.
- Facilitate consultative discussions to understand client pain points and recommend product solutions.
- Collaborate closely with internal stakeholders across sales, support, and product teams.
- Support with accountancy-related queries alongside the internal accounting team.
Key Skills:
- Proven background in service delivery, customer success, or onboarding roles.
- Excellent relationship management skills and the ability to handle technical or complex issues.
- Strong written, verbal, and presentation communication skills.
- Experience training users or delivering onboarding for software tools or platforms.
- Familiarity with accounting or bookkeeping practices (ACCA, ICB, CIPP a plus).
- Good understanding of accounting firm environments and workflows.
- Technically proficient and comfortable working across multiple systems and tools.
- Organised, proactive, and able to manage multiple tasks simultaneously.
Salary (Rate): undetermined
City: Victoria
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Service Delivery Manager – Accounting Software
Location: Hybrid – 3 days per week onsite in Victoria, London
Contract Length: 6+ months
Day Rate: Competitive
A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success.
Key Responsibilities:
-
Act as the primary point of contact for onboarding and supporting sales partners.
-
Manage the delivery of services to customers, ensuring high satisfaction and product adoption.
-
Lead strategic onboarding processes and training sessions for partners and end-users.
-
Resolve complex customer queries using strong problem-solving and communication skills.
-
Facilitate consultative discussions to understand client pain points and recommend product solutions.
-
Collaborate closely with internal stakeholders across sales, support, and product teams.
-
Support with accountancy-related queries alongside the internal accounting team.
Required Skills & Experience:
-
Proven background in service delivery, customer success, or onboarding roles.
-
Excellent relationship management skills and the ability to handle technical or complex issues.
-
Strong written, verbal, and presentation communication skills.
-
Experience training users or delivering onboarding for software tools or platforms.
-
Familiarity with accounting or bookkeeping practices (ACCA, ICB, CIPP a plus).
-
Good understanding of accounting firm environments and workflows.
-
Technically proficient and comfortable working across multiple systems and tools.
-
Organised, proactive, and able to manage multiple tasks simultaneously.
Working Arrangement:
Hybrid – 3 days per week in the office (Victoria, London), 2 days remote.
This is a fantastic opportunity for someone with a customer-first mindset and a strong accounting foundation to make a real impact within a well-established technology business. Get in touch to learn more or apply today.
*Rates depend on experience and client requirements