Service Delivery Manager

Service Delivery Manager

Posted 4 days ago by 1749584771

Negotiable
Undetermined
Hybrid
City of London

Summary: The Service Delivery Manager role at a leading software company involves supporting a growing customer base through onboarding, partner enablement, and service management. This position is customer-facing and requires a background in accountancy or bookkeeping, along with experience in software delivery and customer success. The role is hybrid, requiring three days a week onsite in Victoria, London. The contract length is 6+ months with a competitive day rate.

Key Responsibilities:

  • Act as the primary point of contact for onboarding and supporting sales partners.
  • Manage the delivery of services to customers, ensuring high satisfaction and product adoption.
  • Lead strategic onboarding processes and training sessions for partners and end-users.
  • Resolve complex customer queries using strong problem-solving and communication skills.
  • Facilitate consultative discussions to understand client pain points and recommend product solutions.
  • Collaborate closely with internal stakeholders across sales, support, and product teams.
  • Support with accountancy-related queries alongside the internal accounting team.

Key Skills:

  • Proven background in service delivery, customer success, or onboarding roles.
  • Excellent relationship management skills and the ability to handle technical or complex issues.
  • Strong written, verbal, and presentation communication skills.
  • Experience training users or delivering onboarding for software tools or platforms.
  • Familiarity with accounting or bookkeeping practices (ACCA, ICB, CIPP a plus).
  • Good understanding of accounting firm environments and workflows.
  • Technically proficient and comfortable working across multiple systems and tools.
  • Organised, proactive, and able to manage multiple tasks simultaneously.

Salary (Rate): undetermined

City: Victoria

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Service Delivery Manager – Accounting Software
Location: Hybrid – 3 days per week onsite in Victoria, London
Contract Length: 6+ months
Day Rate: Competitive

A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success.

Key Responsibilities:

  • Act as the primary point of contact for onboarding and supporting sales partners.

  • Manage the delivery of services to customers, ensuring high satisfaction and product adoption.

  • Lead strategic onboarding processes and training sessions for partners and end-users.

  • Resolve complex customer queries using strong problem-solving and communication skills.

  • Facilitate consultative discussions to understand client pain points and recommend product solutions.

  • Collaborate closely with internal stakeholders across sales, support, and product teams.

  • Support with accountancy-related queries alongside the internal accounting team.

Required Skills & Experience:

  • Proven background in service delivery, customer success, or onboarding roles.

  • Excellent relationship management skills and the ability to handle technical or complex issues.

  • Strong written, verbal, and presentation communication skills.

  • Experience training users or delivering onboarding for software tools or platforms.

  • Familiarity with accounting or bookkeeping practices (ACCA, ICB, CIPP a plus).

  • Good understanding of accounting firm environments and workflows.

  • Technically proficient and comfortable working across multiple systems and tools.

  • Organised, proactive, and able to manage multiple tasks simultaneously.


Working Arrangement:
Hybrid – 3 days per week in the office (Victoria, London), 2 days remote.


This is a fantastic opportunity for someone with a customer-first mindset and a strong accounting foundation to make a real impact within a well-established technology business. Get in touch to learn more or apply today.

*Rates depend on experience and client requirements