Service Delivery Manager

Summary: National Highways is looking for two experienced Service Delivery Managers to enhance the delivery and performance of critical digital services within Digital Service Operations. The role involves coordinating service performance, managing stakeholder relationships, and driving service improvements to ensure excellent outcomes for customers and users. Candidates should have a strong background in service delivery and ITIL practices, along with excellent communication and organizational skills.

Key Responsibilities:

• Monitor and coordinate service performance, risks, issues, and actions.
• Support ITIL-aligned service management practices across digital services.
• Drive continual service improvement and operational efficiency initiatives.
• Contribute to service transition, change, and operational readiness activities.
• Build strong relationships with internal teams, suppliers, and business stakeholders.
• Produce and maintain service reporting, governance, and performance metrics.

Key Skills:

• Experience in Service Delivery, Service Management, or IT Operations environments.
• Good understanding of ITIL and Service Management principles.
• Experience working with suppliers and managing service performance.
• Strong stakeholder engagement, communication, and organisational skills.
• Experience supporting service improvement, change, or transition activities.
• A customer-focused approach with a passion for delivering high-quality services.

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT