Service Delivery Manager - DV Cleared

Service Delivery Manager - DV Cleared

Posted Today by 1769999071

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£600 Per day
Outside
Undetermined
Basingstoke
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Capacity Management Cost Control Information Technology Infrastructure Library IT Service Management Management Management Process Market Trend Operational Efficiency Stakeholder Management VMware Certified Associate

Summary: The Service Delivery Manager role requires an individual with active DV clearance to oversee VMware-based infrastructure within a secure Defence environment in Basingstoke. The position emphasizes service performance, capacity management, and continuous improvement while ensuring stability and cost control. The manager will collaborate with customers and internal teams to enhance service delivery and operational efficiency. This role is critical for maintaining high security and operational standards in IT service management.

Key Responsibilities:

  • Own service performance across infrastructure and support functions, collaborating with customers and internal teams.
  • Operate and mature ITIL service management processes, focusing on capacity, performance, and availability management.
  • Develop service plans, forecasts, and models for VMware environments to support reliable delivery.
  • Monitor service metrics, analyze trends, and identify risks or constraints before they impact users.
  • Drive service improvement initiatives based on data, customer feedback, and technology change.

Key Skills:

  • Strong experience in service delivery management within secure IT environments.
  • Proven background in capacity management and service performance assurance.
  • Good understanding of ITIL frameworks, with certification preferred.
  • Experience working with VMware based infrastructure.
  • Strong stakeholder management, communication, and issue resolution skills.
  • Analytical mindset with the ability to lead cross-functional teams in complex environments.

Salary (Rate): £600 per day

City: Basingstoke

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
...

Service Delivery Manager

Must have an Active DV Clearance

An opportunity is available for a Service Delivery Manager to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability, availability, and cost control. The Service Delivery Manager will lead service assurance and continuous improvement within a high security operational setting.

About the Role - Service Delivery Manager

  • As a Service Delivery Manager, you will own service performance across infrastructure and support functions, working closely with customers and internal teams.

  • You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management.

  • The role includes developing service plans, forecasts, and models for VMware environments to support reliable delivery.

  • You will monitor service metrics, analyse trends, and identify risks or constraints before they impact users.

  • You will drive service improvement initiatives based on data, customer feedback, and technology change.

What We're Looking For - Service Delivery Manager

  • Strong experience in service delivery management within secure IT environments.

  • Proven background in capacity management and service performance assurance.

  • Good understanding of ITIL frameworks, with certification preferred.

  • Experience working with VMware based infrastructure.

  • Strong stakeholder management, communication, and issue resolution skills.

  • Analytical mindset with the ability to lead cross functional teams in complex environments.

This is a strong opportunity for a Service Delivery Manager to take ownership of critical services and drive continuous improvement in a Defence setting.

To apply, please send your CV by pressing the apply button.

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