What you'll be doing
- Leading end-to-end service delivery across complex technology environments
- Managing client relationships, escalations, and commercial discussions
- Driving performance across multidisciplinary teams
- Identifying opportunities to grow accounts and improve service outcomes
- Applying AI and automation to enhance operational effectiveness
- Working within ITIL-aligned service management frameworks
What we're looking for
- Proven Service Delivery Management experience
- Strong stakeholder engagement and leadership skills
- Experience managing large-scale IT services and teams
- Eligibility for UK Government Security Clearance
Nice to have
- Advanced ITIL certifications
- ServiceNow, JIRA, or Azure DevOps experience
- Automation and continuous improvement experience
- NHS sector experience
Rate:
£50,000/year
Location:
Newcastle upon Tyne
IR35 Status:
Not specified
Remote Status:
Not specified
Industry:
Project Management
Seniority Level:
Mid-Level