Service Delivery & Contracts Coordinator

Elmwood Protection Services (part of the H&J Martin Group within the Lagan Specialist Contracting Group) is now recruiting a Service Delivery & Contracts Coordinator.

Company: Elmwood Protection Services

Job Type:Full Time, Permanent

Location:Belfast

Our Business

Elmwood Protection Services is a leading provider of comprehensive fire, security and access solutions. Respected and led by industry experts we offer a full range of services across fire protection, security systems, doors, and gates. Our commitment to excellence in service provision ensures that we deliver first-class service to our clients. We serve a diverse range of sectors including commercial, industrial, hospitality, private, public, and residential customers across the UK. Our reputation for delivering tailored solutions and first-class service has made us a trusted name in the industry.

Role Overview

We are seeking a proactive and detail-oriented Service Delivery & Contracts Coordinator to support the operational and contractual delivery of our services. This key role is responsible for managing all departmental administration, monitoring performance data, and ensuring accurate reporting across internal systems and client platforms. Working closely with the businesss management, you will assist in the coordination of service contracts, track engineer documentation, and support client communications. Youll take ownership of administrative processes, contribute to compliance and performance monitoring, and play a vital role in ensuring the smooth and efficient running of the department.

What you'll do

The following reflect the main tasks associated with the position and are not intended to be exclusive or exhaustive:

• Support the businesss management in the coordination of service contracts.
• Monitor KPIs and performance data across internal and client systems.
• Act as a key point of contact for clients, preparing reports, and maintaining strong working relationships.
• Take responsibility for all administrative functions within the department, including document control, data entry, scheduling, and internal reporting.
• Monitor and process administrative returns from the mobile engineering team, including time records, day work sheets, service reports, and certification documentation.
• Maintain and improve internal systems (e.g., CAFM), ensuring accurate data input, reporting, and workflow efficiency.
• Assist with cost tracking, invoicing, and preparation of commercial documentation.
• Support the identification and management of contractual risks, including issuing Early Warning Notices and maintaining compliance records.
• Identify opportunities to streamline processes, enhance service delivery, and contribute to departmental improvement initiatives.
• Liaise with internal departments including Service Centre, Operations, Commercial, and Health & Safety to ensure cohesive service delivery.
• Provide flexible support to Management and wider team as required by business needs.

What you'll bring

As a Service Delivery & Contracts Coordinator your main skills and experience will include:

Essential Criteria

• Strong administrative experience in a busy, service-led environment.
• Experience liaising with technical teams or clients in the fire & security, automation, or gates industry (or similar) is advantageous.
• Excellent organisational and time management skills.
• Confidence working with data, systems, and client-facing communications.
• Proficiency in Microsoft Office and ideally experience with CAFM or similar platforms.
• A proactive, problem-solving mindset and attention to detail.
• Analytical thinking and ability to interpret performance data.
• Strong written and verbal communication skills.
• Ideally, familiar with facilities management or construction environment.

Key Competencies

• Planning, Prioritising & Organising
• Commercial Awareness
• Customer Service Orientation
• Initiative and Accountability
• Interpersonal and Relationship-Building Skills

Why work with us

Youll be part of a dynamic and supportive team, working with a diverse range of quality clients that provide a varied and rewarding workload. Were committed to your professional growth, offering a range of internal and external training opportunities to support your continued development.

How we'll reward you

Of course, we ensure that our benefits package is competitive and allows you to enjoy your downtime. As well as a competitive salary well provide a wide selection of lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. Our benefits include:

• Generous Annual Leave allowance with the ability to purchase additional days leave each year
• Life assurance
• Employer pension contribution
• Health Cash Plan with money off dental, optical, chiropody, physiotherapy to name just a few
• Cycle to work scheme
• Paid Volunteering Days
• On site Gym and Wellness Hub at our headquarters in Belfast open 7 days a week
• Discounted Gym membership
• Bonus scheme

As an organisation that has been awarded Platinum status, the highest accolade to be awarded by Investors in People, we are continuing to invest in our people development and this role is no exception!

Your application

At Elmwood Protection Services, we want everyone to feel welcome. Thats why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support we'll do whatever we can to help.

Please be advised thatwe will seek an Access NI Disclosure for this position, which will be used in the decision-making process.

If youre interested in joining our team as a Service Delivery & Contracts Coordinator, wed love to hear from you.

What to Expect

Application Review

Well assess your CV and cover letter against the role requirements.

Initial Interview

A short virtual or phone interview to explore your experience and interest in the role.

Formal Interview

A face-to-face interview with members of the management team, including a short task or scenario-based discussion.

Offer & Onboarding

If successful, well make a formal offer and guide you through our onboarding process.

Questions?

If you have any questions about the role or the application process, please contact us at .

We wish you every success in your application.

The closing date for completed applications is Wednesday 23rd July 2025 at 12 noon.

LAGAN SPECIALIST CONTRACTING GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER