Service Delivery & Compliance Manager

Summary: The Service Delivery & Compliance Manager will oversee soft facilities services, specifically housekeeping, for university residences and a hotel in Uxbridge, London. This role requires strong leadership to maintain high service standards and ensure compliance with relevant legislation and policies. The manager will foster a customer-focused atmosphere while leading a dedicated team to deliver exceptional service. The position is temporary and full-time, with potential out-of-hours work.

Key Responsibilities:

• Oversee daily operations of soft facilities services, ensuring excellence in housekeeping.
• Ensure compliance with legislation, university policies, and industry best practices.
• Lead the team to achieve the UUK Code of practice through positive leadership.
• Measure and monitor third-party service providers against agreed SLAs and KPIs.
• Maintain accurate records and documentation related to compliance activities.
• Provide guidance, support, and training to frontline service delivery staff.
• Foster a positive and collaborative team environment prioritizing customer satisfaction.
• Respond professionally to customer inquiries, complaints, and feedback.
• Assist in developing and monitoring operational budgets to maximize efficiency.

Key Skills:

• Proven experience in service delivery and compliance management, preferably in educational or hospitality settings.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills to foster relationships with stakeholders.
• Proactive problem-solving approach and ability to handle customer concerns gracefully.
• Strong organizational skills and attention to detail.

Salary (Rate): 22.80

City: Uxbridge

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other