Summary: The Service Delivery Business Analyst role focuses on managing business stakeholder requirements and translating them into actionable tasks for IT partners. The position requires expertise in data analysis and visualization, particularly using Power BI, alongside a strong understanding of the Financial Services sector. The candidate must possess excellent communication and interpersonal skills to effectively collaborate with various teams and stakeholders. A solid background in ITIL and project management methodologies is essential for success in this role.

Key Responsibilities:

• Manage business stakeholder expectations and translate them into IT tasks.
• Perform data extraction, loading, analysis, and create workflows using Visio.
• Create data visualizations using Power BI.
• Collaborate with project management, testers, application support, development, and infrastructure teams.
• Utilize ITIL framework and project management methodologies for incident, change, and problem analysis.
• Conduct root cause analysis and facilitate continuous improvement initiatives.
• Communicate effectively with both technical and non-technical stakeholders.
• Work autonomously while being part of a team and meet multiple deadlines.
• Use Service Now/CMDB for data extraction and dashboard creation.
• Automate data presentation and analysis processes using Power BI.

Key Skills:

• Good communication and interpersonal skills.
• Business stakeholder management.
• Data extraction, analysis, and visualization skills.
• Proficiency in Power BI and advanced Excel.
• Understanding of Financial Services, specifically Wealth, Private Banking, and Commercial Banking.
• Knowledge of ITIL framework and project management methodologies.
• Experience with Agile, Scrum, Kanban, and DevOps methodologies.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office (Word, PowerPoint, Visio, Excel).
• ITIL certification at Practitioner level.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other