The successful candidate will be responsible for managing a team of Service Desk Analysts, increasing productivity during a change period, understanding performance metrics and identifying areas to increase efficiency in processes to positively impact employee relations.

Our client are looking for someone with solid experience of ITIL including incident, problem, change and capacity management. They need someone who can collaborate and communicate with other members of senior management to ensure alignment to business objectives and discuss and challenges and opportunities to drive continuous improvement.

Required Skills:

• Experience managing a Service Desk team
• Experience increasing productivity through understanding KPI and metrics
• Expertise in ITIL processes
• Strategy development

This is a hybrid position, 2 to 3 days per week in East Midlands and offering a competitive day rate. Please apply now to be considered!