Service Charge Officer

Service Charge Officer

Job Type: Full-time

Location: Borehamwood/Hybrid (2 days in office)

Salary: £16.48 per hour PAYE / £20.96 Umbrella

We are recruiting for a Service Charge Officer to join a busy Housing team in a fast-paced, customer-focused role. This is a great opportunity for a Service Charge Officer with strong service charge knowledge, excellent Excel skills and experience handling resident queries. The successful Service Charge Officer will support accurate billing, resolve enquiries and help ensure compliance with relevant legislation.

Day to day of the role

• Manage service charge enquiries from residents and internal teams.
• Support with escalated complaints and help resolve issues promptly.
• Review estimates and actuals with analysts before issue.
• Investigate discrepancies and process adjustments in ERP systems.
• Monitor the shared mailbox and respond to enquiries in a timely manner.
• Liaise with stakeholders to maintain accurate service charge information.
• Attend resident meetings where needed to help resolve disputes.
• Support the rent team with service charge-related queries

Required Skills & Qualifications

• Previous experience in a service charge role within housing or a similar environment.
• Good understanding of Landlord and Tenant legislation relating to service charges.
• Knowledge of service charges within the social housing sector.
• Strong written and verbal communication skills.
• Good numeracy skills and confidence handling financial data.
• Strong Excel skills and experience working with large datasets.
• Experience using ERP and CRM systems.
• Able to manage workloads, meet targets and maintain accuracy.

Benefits

• Competitive salary
• Supportive team environment
• Varied and rewarding workload
• Opportunity to support process improvements
• Further benefits discussed at application stage