Service Charge Advisor
North East London | Hybrid Working
Temporary Position
We are currently recruiting for a Service Charge Advisor to join a well-established Housing Association based in North East London. This is an excellent opportunity for a housing, property, or finance professional with experience working within service charges to play a key role in ensuring accurate charge setting, cost recovery, financial transparency, and excellent customer service for residents and leaseholders.
Working closely with Finance, Housing Management, Property Services, and residents, the successful candidate will support the delivery of the service charge function, ensuring accurate budgeting, cost allocation, account reconciliation, and customer query resolution.
Service Charge Advisor - Duties and Responsibilities:
- Support the delivery of the annual service charge cycle, ensuring charges are calculated accurately and in line with relevant legislation and tenancy agreements
- Analyse service charge costs and expenditure to ensure appropriate allocation and cost recovery across housing schemes
- Prepare, review, and issue service charge statements and supporting documentation
- Monitor service charge budgets and expenditure, identifying and investigating variances where required
- Respond to resident, leaseholder, and stakeholder enquiries relating to service charges, providing clear and accurate explanations
- Assist with the reconciliation of actual costs against budgeted expenditure and support year-end processes
- Maintain accurate records and documentation relating to service charge calculations and audits
- Work collaboratively with Finance, Housing, and Property teams to gather and verify service charge information
- Support the resolution of disputes, challenges, and complaints relating to service charges
- Ensure compliance with service charge legislation, internal policies, and regulatory requirements
Service Charge Advisor - Ideal Candidate:
- Previous experience in a Housing Association
- Experience working within a service charge, housing management, property management, or finance environment
- Knowledge of service charge processes, including cost allocation, budgeting, reconciliation, and statement preparation
- Strong numerical and analytical skills with excellent attention to detail
- Good working knowledge of Microsoft Excel and financial or housing management systems
- Experience using accounting systems and service charge software
- Excellent communication skills with the ability to explain complex information clearly to residents and stakeholders
- Strong organisational skills and the ability to manage multiple priorities and deadlines effectively
- Customer-focused approach with a commitment to resolving queries and delivering high-quality service
- Understanding of service charge legislation and housing sector regulations would be beneficial
- Ability to work collaboratively across teams and build positive working relationships with internal and external stakeholders
Rewards and Benefits:
- Hybrid and flexible working arrangements
- Generous annual leave entitlement
- Competitive pension scheme
- Health and wellbeing support initiatives
- Life assurance cover
- Professional development and training opportunities
- Employee assistance programme
- Staff recognition schemes
- Cycle-to-work and salary sacrifice benefits