Role purpose / summary
We are excited to announce an excellent opportunity to join our team as a Service Catalogue Manager. In this role a Service Catalogue Manager is responsible for the development, management, and maintenance of the IT service catalogue. This role ensures that all IT services are accurately documented, accessible, and aligned with business needs. The Service Catalogue Manager works closely with various IT teams and business units to ensure the catalogue is up-to-date and reflective of current service offerings
Your role
Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring all services are accurately described and categorised.
Stakeholder Engagement: Collaborate with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue meets their needs.
Service Documentation: Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up to date.
Continuous Improvement: Regularly review and improve the service catalogue to enhance usability and relevance.
Training and Support: Provide training and support to users of the service catalogue, ensuring they understand how to access and utilise the information.
Reporting and Metrics: Develop and maintain metrics to measure the effectiveness and usage of the service catalogue.
Your skills and experience
Experience with service catalogue management tools.
Strong understanding of ITIL framework and service management principles.
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Strong organisational and project management skills.
Proficiency in IT service management tools and software.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!