Service Asset & Configuration Management SME

Service Asset & Configuration Management SME

Posted 2 days ago by Xoriant

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Negotiable
Inside
Hybrid
London Area, United Kingdom
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Auditing Configuration Management Configuration Management Databases Data Governance Datamodel Data Modeling Data Quality External Auditing Information Technology Infrastructure Library Input/Output IT Asset Management IT Service Management Lifecycle Management Life Cycle Planning Management Management Process ServiceNow Stakeholder Management

Summary: The role of Service Asset & Configuration Management SME involves leading the development and implementation of Configuration Management and IT Asset Management processes within an organization. The position requires expertise in data governance and the management of CMDB data accuracy, particularly using ServiceNow. The SME will also provide support and training to ensure effective utilization of the CMDB across business units. This hybrid role is based in Canary Wharf, UK, and is classified as inside IR35.

Key Responsibilities:

  • Input into the SACM strategy across the organization, ensuring alignment to business objectives.
  • Implementation of the strategy and definition of SACM policies.
  • Define and maintain SACM processes and procedures across the organization with clear roles and responsibilities, covering the whole life cycle of assets and configuration items.
  • Ensure the key components of data governance are in place including data quality, data rules, lifecycle management, auditing and reporting.
  • Create, analyze, & verify CMDB reporting to ensure the CMDB is accurate, to enable key stakeholders to make data driven decisions across the business.
  • Proactively look to improve all aspects of the CMDB including processes, tooling and data accuracy.
  • A CMDB subject expert for BAU and project teams across the organization, enabling the business to adopt and fully utilize the CMDB for their needs.

Key Skills:

  • Strong hands-on experience defining Configuration Management & IT Asset Management policies, processes and procedures.
  • Strong understanding of ServiceNow CSDM, CMDB components and associated data models.
  • Experience in creating, executing and analyzing CMDB related reporting.
  • Experience of working in ITIL aligned organizations.
  • Certifications: ITIL 4 Foundation, ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred).
  • Nice to Have: ServiceNow ITSM or CMDB related certifications.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work independently and in a collaborative team environment.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Service Asset & Configuration Management SME

Canary Wharf, UK

Hybrid (2 days a week)

Inside IR35

Role Overview

We are seeking an experienced Service Asset & Configuration Management SME with strong hands-on expertise in defining Configuration Management and IT Asset Management processes. Experience in data governance and ensuring CMDB data issues are reported and assigned to the data owners for remediation. A strong knowledge of ServiceNow and understanding the key components of the CMDB and the features to help keep data accurate.

Key Responsibilities

  • Strategy & Policy: Input into the SACM strategy across the organization, ensuring alignment to business objectives. Implementation of the strategy and definition of SACM policies.
  • Process & Procedures: Define and maintain SACM processes and procedures across the organization with clear roles and responsibilities, covering the whole life cycle of assets and configuration items.
  • Data Governance: Ensure the key components of data governance are in place including data quality, data rules, lifecycle management, auditing and reporting.
  • Reporting & Metrics: Create, analyze, & verify CMDB reporting to ensure the CMDB is accurate, to enable key stakeholders to make data driven decisions across the business.
  • Automation & Continuous Improvement: Proactively look to improve all aspects of the CMDB including processes, tooling and data accuracy. Ensuring the business can trust the data and use it as the single source of truth.
  • Support & Training: A CMDB subject expert for BAU and project teams across the organization, enabling the business to adopt and fully utilize the CMDB for their needs.

Required Skills & Experience

  • Strong hands-on experience defining Configuration Management & IT Asset Management policies, processes and procedures
  • Strong understanding of ServiceNow CSDM, CMDB components and associated data models
  • Experience in creating, executing and analyzing CMDB related reporting
  • Experience of working in ITIL aligned organizations
  • Certifications (Mandatory) ITIL 4 Foundation ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred)
  • Nice to Have ServiceNow ITSM or CMDB related certifications
  • Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work independently and in a collaborative team environment.
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