Service Architect
Posted Today by Synapri
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Service Architect role involves defining and supporting technology through the creation of Service and Product Designs within a secure government programme. The position requires collaboration with multidisciplinary teams to ensure systems are effectively documented and adaptable. Candidates should possess a strong understanding of service management and experience in writing Service Design Packages aligned with the ITIL Framework. The role also demands the ability to influence stakeholders and lead teams in a fast-paced environment.
Key Responsibilities:
- Define and support technology through Service and Product Designs.
- Document systems to ensure correct support and flexibility for transformation.
- Write Service Design Packages aligned with the ITIL Framework.
- Deliver new services and products while improving existing offerings.
- Lead teams both virtually and co-located.
- Influence senior stakeholders effectively.
- Design service operating models and negotiate SLAs.
- Create coherent and concise service documentation.
Key Skills:
- Demonstrable experience in service management and ITIL Framework.
- Strong operational understanding of service supply chains.
- Ability to work under tight timescales in a team environment.
- Experience in service operating model design.
- Service Management qualifications (e.g., ITIL, ISO20000) or relevant operational experience.
- Knowledge of IT security standards.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Sector: Public Sector / Government
Job Title: Service Architect
Type: Contractor
Location: London
Duration: 6 months initial with potential extensions
Vetting: SC / DV security clearance or eligibility for fast track
Our government client is recruiting for a Service Architect at to join their expanding team within an exciting secure government programme. As a Service Architect, through the creation of Service and Product Designs, you’ll define how they support technology. Working with multidisciplinary teams, you’ll document and make sure systems are correctly supported with the flexibility to be quickly transformed.
Knowledge & Experience
The Service Architect needs to be comfortable with technology to a level where they can question and quickly gain a good working understanding allowing them to define the constructs for new or evolving services and for mapping customer requirement to our services. You’ll have demonstrable experience of writing Service Design Packages aligned to the ITIL Framework with a strong understanding of all aspects of service management with the ability to deliver new services and products as well as improving existing offerings.
- Detailed knowledge of Service Management concepts and techniques
- A strong operational understanding of service supply chains
- Working to tight timescales within a team environment
- Ability to lead teams both virtual and co-located.
- Ability to influence senior stakeholders.
- Experience of service operating model design
- The ability to write coherent and concise service documentation.
- Experience of creating and negotiation SLA’s
- Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience
- Knowledge of IT security standards