Service Architect
Posted 1 day ago by Areti Group | B Corp™
Negotiable
Outside
Undetermined
England, United Kingdom
Summary: The Service Architect role involves leading the Service Architecture for a significant NHS transformation programme, focusing on shaping solutions during procurement and ensuring effective service delivery across a multi-supplier environment. The position requires strategic leadership in service design, management, and operational readiness, with accountability for governance and standards. The ideal candidate will have extensive experience in service architecture within complex transformation programmes, particularly in healthcare settings.
Key Responsibilities:
- Support bid and tender activities, shaping the service solution and operating model
- Define the target operating model and service management framework
- Lead Service Architecture across all programme workstreams
- Chair the Service Architecture Board
- Design and govern ITSM and Enterprise Service Management capabilities
- Define SIAM and multi-supplier operating models
- Develop service schedules, SLAs, OLAs and supplier performance frameworks
- Ensure operational readiness and service acceptance requirements are met
- Drive service governance across technology and business operations
- Work closely with the Technical Architect and Transition Manager to ensure joined-up service delivery
Key Skills:
- Significant Service Architecture experience within complex transformation programmes
- Deep understanding of ITIL, ITSM and Enterprise Service Management
- Experience designing and governing services across multi-supplier environments
- SIAM experience
- Experience managing service-related contractual obligations and service levels
- Knowledge of GDPR, information governance, security and operational resilience
- Experience operating within highly regulated environments
- Strong governance and stakeholder management capabilities
- NHS England, NHS Digital or healthcare transformation experience (highly desirable)
- Supplier-side experience within a consultancy, systems integrator or managed service provider (highly desirable)
- Experience supporting bids, procurements and large-scale mobilisation activities (highly desirable)
- Logistics, transport, warehousing or high-volume operational service environments (highly desirable)
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Service Architect NHS Partner Contract Outside IR35 NHS Transformation Programme | Bid, Mobilisation & Delivery A rare opportunity to shape and deliver one of the UK's most significant healthcare transformation programmes. We are supporting a major NHS opportunity and seeking an experienced Service Architect to help shape the winning solution during procurement before leading Service Architecture across a major national transformation programme. You will provide strategic leadership across service design, service management, and operational readiness, ensuring services are designed to operate effectively across a complex multi-supplier environment spanning records management, logistics, warehousing, transport, customer operations and supporting technology platforms. You will chair the Service Architecture Board and be accountable for Service Architecture governance, standards, and decision-making across multiple workstreams and suppliers.
Responsibilities
- Support bid and tender activities, shaping the service solution and operating model
- Define the target operating model and service management framework
- Lead Service Architecture across all programme workstreams
- Chair the Service Architecture Board
- Design and govern ITSM and Enterprise Service Management capabilities
- Define SIAM and multi-supplier operating models
- Develop service schedules, SLAs, OLAs and supplier performance frameworks
- Ensure operational readiness and service acceptance requirements are met
- Drive service governance across technology and business operations
- Work closely with the Technical Architect and Transition Manager to ensure joined-up service delivery
Experience Required
- Significant Service Architecture experience within complex transformation programmes
- Deep understanding of ITIL, ITSM and Enterprise Service Management
- Experience designing and governing services across multi-supplier environments
- SIAM experience
- Experience managing service-related contractual obligations and service levels
- Knowledge of GDPR, information governance, security and operational resilience
- Experience operating within highly regulated environments
- Strong governance and stakeholder management capabilities
Highly Desirable
- NHS England, NHS Digital or healthcare transformation experience
- Supplier-side experience within a consultancy, systems integrator or managed service provider
- Experience supporting bids, procurements and large-scale mobilisation activities
- Logistics, transport, warehousing or high-volume operational service environments
We are seeking individuals who can operate confidently at Executive, Programme and Board level and who have a proven track record of delivering complex service transformations at scale.