Summary: The Service Analyst/Service Desk/Access Management role involves managing end-user access requests and supporting the tech team in integrating access management services. The position requires collaboration with various teams to ensure compliance with operational procedures and standards while identifying service improvements. A foundational knowledge of ITIL v4 and experience with IT Asset Management (ITAM) is essential for success in this role.

Key Responsibilities:

• Manage end-user access management and requests.
• Support the tech team on integrating access management services.
• Collaborate with relevant teams on operational procedures.
• Conduct audit reviews and collate evidence and documentation.
• Identify service and process improvements.
• Ensure compliance with controls and standards.

Key Skills:

• Knowledge of Microsoft Active Directory and Microsoft Teams.
• Strong knowledge of key ITAM principles.
• 1 year of experience with ITAM (e.g., ServiceNow).
• ITIL v4 foundation certification.
• Additional ITIL v4 qualifications.

Salary (Rate): £30K

City: Liverpool

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT