Summary: The role of Business/Service Analyst at NatWest involves supporting the customer journey team in identifying solutions that enhance colleague experiences and deliver value. The successful candidate will be responsible for capturing and documenting business requirements, analyzing data, and identifying opportunities for improvement. This position requires strong communication skills and a focus on customer-centric solutions. Familiarity with Generative AI is also beneficial.

Key Responsibilities:

• Understand the business, its strategic goals and how work is conducted
• Capture, validate and document business and system requirements
• Interrogate and interpret large volumes of data
• Interrogate colleague interactions to identify opportunities to improve

Key Skills:

• Has digital and data literacy skills with an eye for detail
• Can work at pace, analysing data sets to draw insights to improve processes
• Puts the customer at the heart of what they do
• Is a strong, articulate communicator - able to present to senior stakeholders at all levels
• Familiarity with the use of Generative AI, its use cases and application

Salary (Rate): 160.00

City: Castle Donington

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other