Service Administrator (Scotec)

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort. Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience. 1 out of every 10 new lifts in Europe is an Orona lift 100 countries have Orona products installed 300,000 lifts worldwide with Orona technology 25,000,000 We bring more than 25 million people every day to their destination Number 1 in production capacity in Europe for complete lifts 1st company in the sector worldwide certified in Ecodesign - ISO 14006. More information at www.orona.co.uk

Service Administrator (Scotec)

We are looking for a Service Administartor to join our team. Works with the Service and Service Sales Managers in ensuring that the local maintenance team delivers an excellent service to all customers. Responsible for maintaining up to date data in the Service Management Systems to ensuring accuracy. Administering operational worksheets and providing reports as required. Is also required to provide support in providing estimates, issuing and following up quotations for Repair work.

Contract Support

Providing customer support and feedback to any queries raised. Issiung reports as required and submitting quotation for H&S, minor upgrades items as required. (Technical support from within the dept is provided). Maintains accurate customer and contract details on the Service Management System in accordance with Quality Procedures.

Operational Support

Handles miscellaneous customer enquiries, telephone calls and various correspondence. Takes care of general office administration as required within the role

Office Administration

Handles miscellaneous customer enquiries, telephone calls and various correspondence. Takes care of general office administration as required within the role.

Estimating and Purchasing Support

As requested by the Service Sales Manager, prepares standard pre-priced quotations and sends to defined Customers. Follows up on live quotes. On receipt of customer orders, issues predefined purchase orders and progress chases various suppliers for delivery.

Reports

Prepares and updates various reports for both internal and external customers as required.

Responsibilities Will Include

• Issue quotations as necessary to support incoming insurance reports and isolated/defective units.
• Responsible for creating prompt accurate quotations in accordance with company BMS
• Responsible for issuing sufficient quote volume via internally sourced leads to attain required order intake value and profitability.
• Responsible for regular contact with customers to ensure quotations received and understood.
• Responsible for achieving repairs target set by the Regional Director.
• Manage and guide customer expectations on the company’s services.
• Support the Regional office service administration functions as necessary, including taking calls.

You will have demonstrable experience of working in a fast paced environment where personal time management and ability to work to operational deadlines is key. You will ideally have experience in estimating and sales, building effective relationships with customers and have excellent communication, IT and interpersonal skills.

We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals.

Benefits Include

• Competitive salary
• Medical Cash Back Plan
• Loyalty of Service Awards
• 25 days holiday + bank holidays
• Orona Rewards Scheme
• GP24 Service
• Access to Eye Test vouchers
• Competitive company sick pay scheme
• Life assurance

We are committed to providing an inclusive work environment where all of our people can reach their full potential. We value the creativity that diversity brings and welcome applicants from all backgrounds.

What You Should Do Next

If you're a motivated individual with a passion for the lift and elevator industry, we invite you to apply for this position. If you want to find out more information and would like to be considered for a role at Orona, please click the APPLY NOW button and send us your CV.

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A sharp eye for detail — especially when reviewing reports

Strong organisational skills and ability to manage multiple priorities

Confident communicator, both written and verbal