Service Administrator

Role Overview

We have a fantastic opportunity for a customer focused individual to join a global organisation and industry leader in the role of Service Coordinator. This role is working Monday to Friday, 9 - 5.30 with 3 days a week in the office and 2 days a week from home following successful completion of training.

Initially this is being offered on a temporary basis for 3 months with a strong possibility of extension.

The focus of the role is to coordinate Service requests from corporate customers, responding to enquiries in a timely manner and liaising with the Field Service Team to allocate jobs.

Key Responsibilities

• Process service requests including responding to the customer in a timely manner and liaising with the Field Service Engineer team to identify a suitable engineer and date to attend site
• Where follow up visits are required, liaise with the customer, engineer and other internal teams as necessary to ensure the work is carried out within agreed timescales, eg liaise with Spare Parts team to order parts as needed
• Prepare and issue quotations in line with customer requirements
• Respond to customer enquiries via telephone and email in a timely manner
• Maintain accurate records in SAP

Skills & Experience Required

• Previous experience in a customer support or administrative role
• Familiarity with SAP, CRM, Salesforce or similar business systems
• Strong communication skills, both written and verbal
• Highly organised with strong prioritisation skills
• Detail-focused with a commitment to accuracy in a fast-paced environment
• Demonstrated commitment to delivering excellent customer service