Summary: The Service Administrator role at Steadplan Ltd involves acting as a liaison between customers and the technical team to ensure efficient service experiences. The position requires strong communication skills and organizational abilities, with responsibilities including scheduling services, managing job cards, and coordinating with internal departments. This full-time, permanent role is based at the Burnley dealership and offers a range of benefits including private medical insurance and a company pension. The position is ideal for candidates with experience in customer service within the automotive industry.

Key Responsibilities:

• Communicating professionally with customers to organise servicing and repairs
• Raising accurate and detailed job cards for technicians
• Liaising across internal departments to coordinate work schedules and updates
• Organising breakdown assistance through MAN Mobile 24
• Planning service and MOT schedules to maintain vehicle compliance
• Gaining repair authorisations, including providing cost estimates and securing purchase orders
• Creating estimates and invoices using systems such as 1Link and other customer portals

Key Skills:

• A minimum of 2 years’ experience in a Service Administrator, Service Adviser, Customer Service or Receptionist position ideally within the automotive industry
• A confident, friendly communicator with strong interpersonal skills
• Excellent telephone manner and customer service focus
• High levels of organisation and the ability to work under pressure
• Proficiency in Microsoft Office
• A proactive, can-do attitude and willingness to take ownership of your workload

Salary (Rate): £32,000

City: Burnley

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other