Service Administrator - Community Mental Health Team

We are looking to employ a hard working individual who will work as a Service Administrator within our Older Persons Mental Health service. You will be responsible for directly supporting the Community Mental Health Team to ensure that the day to day co-ordination and administrative support is delivered in a timely and professional manner. You will play a key role in co-ordination and planning, and will be required to provide a comprehensive administrative service across a range of activities with focus on dealing with patients and their families, telephone calls, typing and data entry. You must be confident and able to work with minimal supervision, demonstrating the ability to use initiative. You should have an eye for detail and a high degree of accuracy - taking pride in the work you do. You should be able to prioritise your own workload and communicate in a clear and effective manner with service users, families, and colleagues both internally and external to the service. The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. In return, we will offer a supportive environment for you to develop and grow. You will receive regular supervision and opportunities to develop your skillset.

Previous experience of working within the NHS is desirable but not essential, as full induction will be provided. Support and assist the team manager to successfully deliver all activities relating to the day to day business of the team including co-ordination of referrals, triage, duty, general administration and data entry. Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry. Exercise excellent communication skills with a wide range of stakeholders. Respond and manage any e-mail queries and requests for meetings on behalf of the team. Scheduling appointments and resolving conflicting diary appointments. Daily use of EMIS Community module Dealing with and collating data. Work with limited supervision using own initiative. Be aware of the priorities and needs of the team and assisting in achieving all deadlines. Maintain a courteous helpful attitude and respect confidentiality.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values should be the golden thread which runs through everything we do they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Womens Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our Balance programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Facilitates excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training. Provides proactive, comprehensive secretarial service and support, which may include handling enquiries, arranging clinics and meetings, supporting the team manager and wider team with administrative duties, processing typing/checking documentation, processing mail, photocopying etc Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff. See Job Description And Person Specification For Details.