Service Administrator - Bank/Flexi Contract
Posted Today by Practice Plus Group
Negotiable
Undetermined
Undetermined
Portsmouth, England, United Kingdom
Summary: The Service Administrator role at Practice Plus Group involves delivering patient-centred care by managing appointment bookings and ensuring timely treatment within clinical timeframes. The position requires an organised and proactive individual who excels in customer service and teamwork, with the flexibility of a bank contract. The administrator will oversee scheduling services and support the Day Surgery Administration Team in maintaining high standards of professionalism and care. This role is essential for ensuring smooth operations and an exceptional patient experience.
Key Responsibilities:
- Provide comprehensive scheduling services for appointment bookings via phone and face-to-face.
- Manage patient referrals and appointment confirmations efficiently.
- Support reception areas and process referrals within strict timeframes.
- Help the team meet key performance targets while maintaining high standards of professionalism and care.
Key Skills:
- Strong organisational skills.
- Proactive and compassionate approach to patient care.
- Excellent customer service skills.
- Ability to work effectively in a team.
- Attention to detail and accuracy in scheduling.
Salary (Rate): undetermined
City: Portsmouth
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Join Practice Plus Group and play a vital role in delivering outstanding patient-centred care. We’re looking for an organised, proactive and compassionate Service Administrator to ensure patients receive timely treatment within contractual and clinical timeframes. If accuracy, customer service and teamwork are your strengths, and you are looking for the flexibility of a bank contract to choose hours that work around your current commitments, this could be the perfect opportunity for you. As a Service Administrator within our Day Surgery Administration Team, you will provide a comprehensive scheduling service, overseeing appointment bookings both over the phone and face to face. Working flexibly Monday to Saturday, you’ll ensure patients are managed efficiently from referral through to appointment confirmation, always maintaining the highest standards of professionalism, accuracy and care. You’ll be central to ensuring services run smoothly, supporting reception areas, processing referrals within strict timeframes, and helping the team meet key performance targets — all while delivering an exceptional patient experience.