Senior UX Researcher

About the Role:

Role Overview

Our technology team is looking for a Senior UX Designer to join us. You will be joining the Journey Experience Design team to participate and lead the research processes around key projects and follow it all the way through design and testing. You will also be transforming and communicating insights from discovery phases into documentation and actionable decisions for the UX design team. Aside from projects, there will be opportunities to support the growth of our digital products spanning across multiple tech platforms.

Journey’s Experience Design Team

Experience design supports a range of projects within the Journey umbrella. From defining and designing digital experiences for museums to digital experiences in the architectural realm, and creating new-generation visualisation tools for architects and city planners. As Journey grows, our products become complex, and building a strong and credible research practice is a priority. This role bolsters the team's offering, raising the bar on the foundations in place.

Key Responsibilities

The essential functions include, but are not limited to, the following

• Collaborating with the Experience Director to plan and conduct qualitative and/or quantitative user research for both discovery and user testing of prototypes
• Work closely with product leads to help define future functionality
• Synthesise complex findings into clear, compelling narratives, tailored to different audiences, including senior leaders, to drive alignment and action
• Lead the research and requirements-gathering framework with the experiential director.
• Partnering closely with designers, product managers, tech teams, and production to encourage the product choice and prioritisation of features.
• Validate prototyping phases through iterative testing
• Maintain research repositories, documentation, and best practices
• Work with UX and UI designers to translate findings into wireframes and working prototypes.

Candidate Qualifications and Skills:

Required

• 7+ years leading user research in a product-led organisation, with responsibility for shaping research direction, not just executing studies
• Strong expertise across both qualitative and quantitative research methods, with sound judgement about when to go deep, when to go broad, and when to move fast
• Proven experience working as a sole or lead researcher, managing competing priorities, stakeholders, and expectations
• Ability to balance a long-term vision for research with pragmatic, actionable steps that deliver value quickly
• Excellent communication and storytelling skills, with the ability to turn insight into clear direction and tailor insights to different audiences

Character Traits

• Detail oriented
• Curious and user-obsessed
• Inquisitive, comfortable with ambiguity
• Creative problem solver
• A collaborative, enabling mindset, comfortable working across disciplines, and helping others succeed

Desirable

• Experience, affinity with architectural projects
• Experience in digital twins
• Experience researching both physical and digital products
• Experience researching, computer games and/or 3D digital environment
• Strong understanding of web and 3D game engine technology

Contract: Full-time, Fixed Term contract - 12 months

Salary Pay Range £65,000—£80,000 GBP

About Journey

The Multidimensional Experience Agency

Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture. Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation. Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries. Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.

Start your journey here