Senior UX Researcher - Banking

Summary: The Senior UX Researcher will lead and manage the UX Research team in Manchester, focusing on delivering high-quality user-centered design research. This role involves conducting various research methods to extract insights, driving roadmap planning, and mentoring staff to foster a research-first culture. The position requires collaboration with digital leadership to implement effective research processes and ensure compliance with best practices.

Key Responsibilities:

• Lead and manage the UX Research team, ensuring quality delivery and effective work allocation across sprints.
• Define and implement user-centred design research processes in collaboration with Digital leadership.
• Conduct usability research, workshops, moderated testing, and field/user studies to extract insights.
• Drive roadmap planning, timelines, and research outputs for digital product decision-making.
• Identify user needs using qualitative/quantitative research methods and translate findings into actionable recommendations.
• Mentor UX staff and promote research-first culture across digital and product teams, ensuring best practices and compliance.

Key Skills:

• UX Research
• Usability Testing
• User-Centred Design
• Research Strategy
• Agile
• Stakeholder Management
• Team Leadership
• Research Methods
• Customer Insight
• Data Analysis

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Senior

Industry: Other