Senior UX Interaction Designer

Job summary
Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK’s journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred services that drive policy outcomes and deliver genuine impact through digital innovation. Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth. This is a unique opportunity to join a digital team working at the intersection of technology, policy and sustainability. Ofgem is developing an innovative digital platform that will enable cross-party working with a range of vital operations. You’ll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It’s a chance to shape design direction, lead high-impact projects, and help build services that really matter. You’ll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You’ll be getting involved with prototyping using a new design system, developing accessible, inclusive experiences that deliver on user needs. In addition to practical design, you’ll be a key figure in mentoring junior designers, championing consistency, and embedding best practice across teams. What’s more, exceptional candidates will also have the opportunity to become a Professional Development Lead (PDL). In this enhanced position, you’ll take on key leadership activities, supporting colleagues and driving performance excellence and management. You’ll be enabled to broaden your leadership skills while making a real difference to the design profession at Ofgem. We’re looking for a confident design leader with proven experience in interaction or UX roles, including work aligned to the GDS service standard. You’ll need strong knowledge of the GDS prototyping kit (or equivalent experience), experience collaborating with content design, service design and user research, and the ability to support others in making smart, evidence-based design decisions.

Job description
As a senior practitioner, you will: work with Product Managers and Service Owners to develop design concepts. set direction and assure the quality of design delivery across teams. lead interaction design on multiple or highly complex services. A key responsibility of this role will be driving best practice in interaction design, and advocating for an accessible, user-centred approach to development. As a Senior Interaction Designer, you will: support and mentor junior designers. advocate for accessibility and inclusion in development and delivery. develop consistent ways of working, in collaboration with other user-centred design disciplines. facilitate the development of best practice.

Key Responsibilities
Lead interaction design activities and promoting design best practice on the Heat Networks digital programme but have opportunity to support projects across Ofgem. Manage and mentor designers. Grow and support interaction design in the Ofgem UCD community. Support and mentor other UCD roles to have a better understanding of interaction design. Increase awareness and understanding of interaction design across Ofgem.

Key Outputs and Deliverables
Develop and maintain design artefacts for projects and products. Work with the Principal Designer to support the development of clear and efficient ways of working for user-centred design. Develop and implement frameworks and templates contributing to best practice. Embed interaction design in the development of new services and products.

Person specification
Essential Criteria
Professional experience in interaction or UX design role. (Lead criteria) Experience using the GDS Design System, and ability to prototype using the GDS prototyping kit. (Lead criteria) Professional experience of working with Service Design, Content Design and User Research. Experience working to the GDS service standard. Experience working with a diverse group of stakeholders. Proven ability to lead others to make good design decisions.
Desirable Criteria
Understanding of digital accessibility, relevant guidance and legislation. Experience undertaking GDS Service Assessments, or equivalent experience elsewhere. Experience of using Salesforce.

Behaviours
We'll assess you against these behaviours during the selection process: Seeing the Big Picture Communicating and Influencing Delivering at Pace Technical skills Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits
Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know
Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV. You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn]. Click 'apply now' to be redirected to the Civil Service Jobs website to apply for this role. The deadline for applications is 23:55 on Monday 21st July 2025. Feedback will only be provided if you attend an interview or assessment.