Senior User Researcher

Summary: The Senior User Researcher role at a public sector organization in Edinburgh/Glasgow involves planning and conducting user research to inform product design and development. The position requires collaboration with design teams to generate actionable insights and promote user-centered design practices. This is a hybrid role with an initial contract of four months, offering a competitive daily rate. The role is classified as inside IR35.

Key Responsibilities:

• Plan and conduct user research, utilizing appropriate strategies to test new ideas and concept development.
• Review and synthesize primary and secondary research material.
• Generate new, useful and focused insights and translate them into actionable features.
• Support the setup of approaches and tools for efficient insight documentation.
• Work closely with designers and product managers to devise appropriate research strategies.
• Act as a champion for user-centered design and design research across wider directorates.

Key Skills:

• Experience in applying user-centered research methods and participant recruitment strategies.
• Collaboration with other design disciplines, especially service design and UX design.
• Planning and running interviews and workshops with users and stakeholders.
• Experience working independently and as part of a team, balancing competing priorities.
• Experience leading team meetings, webinars, and events online.
• Track record of working within project management environments.
• Experience communicating complex information with a range of stakeholders.
• Ability to work with minimal supervision and meet deadlines.
• Flexible approach to learning and problem-solving.
• Commitment to personal and professional development.
• Design research tools knowledge, including contextual inquiry and journey mapping.
• Understanding of inclusion and accessibility.
• Ability to manage internal and external stakeholders across different levels.
• Ability to produce reports and statistical information.
• Line management skills and experience.
• Proven expertise in using Microsoft 365 applications.
• Ability to meet travel requirements.
• Values-driven approach to practice.

Salary (Rate): £471.04

City: Edinburgh

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Senior

Industry: Other