About the Role
We are seeking an experienced Senior User Researcher to support the development and improvement of digital services within a complex delivery environment.
You will work alongside multidisciplinary teams to understand user needs, conduct research and provide insights that influence the design and delivery of accessible, user-centred services.
Key Responsibilities
- Plan and deliver user research across digital products and services.
- Conduct qualitative and quantitative research using appropriate methodologies.
- Analyse findings and communicate actionable recommendations.
- Collaborate with product, design and delivery teams in an Agile environment.
- Engage with stakeholders to ensure user needs inform service improvements.
- Promote effective research practices and support the development of colleagues.
Essential Skills & Experience
- Proven experience delivering user research for complex digital services.
- Strong knowledge of user-centred design principles and digital service standards.
- Experience conducting interviews, usability testing, surveys and other research activities.
- Ability to translate research findings into practical recommendations.
- Experience working within multidisciplinary Agile teams.
- Strong communication, stakeholder engagement and facilitation skills.
Desirable
- Experience delivering research within large or complex organisations.
- Familiarity with public sector digital service delivery.
- Experience supporting or mentoring other researchers.
Rate:
£400/day
Location:
Yorkshire
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
Design & UX
Seniority Level:
Senior