Senior User Experience Designer
Posted 1 day ago by Norton Blake
£66 Per hour
Inside
Hybrid
London Area, United Kingdom
Summary: The role of UX Lead / Manager at a global energy business involves defining, designing, and optimizing end-to-end user journeys for both internal employee experiences and external customer interactions. The position requires a strong blend of UX strategy, service design, and hands-on journey mapping, with collaboration across various stakeholders. The successful candidate will focus on creating consistent and efficient digital experiences while addressing user needs and business objectives.
Key Responsibilities:
- Define and design end-to-end user journeys across digital products, services, and internal platforms.
- Translate UX strategy and design principles into actionable journey frameworks and deliverables.
- Identify friction points, inefficiencies, and opportunities to improve experience quality across touchpoints.
- Ensure consistency across journeys through clear design patterns, frameworks, and governance.
- Balance business objectives, user needs, and technical constraints when shaping solutions.
Key Skills:
- Strong experience in UX Experience Design roles.
- Ideally previous experience in Energy or commodities or banking.
- Proven ability to create end-to-end journey maps and service blueprints.
- Experience designing both internal operational tools and customer-facing digital products.
- Ability to translate design principles into scalable journey frameworks.
- Strong stakeholder engagement and workshop facilitation skills.
- Experience working in agile, cross-functional teams.
- Ability to simplify complex processes into intuitive user journeys.
Salary (Rate): £66.00/hr
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
My client, a global energy business, is looking for a UX Lead / Manager who can define, design and optimise end-to-end journeys across both internal employee experiences and external customer/user experiences. This will be Hybrid London, Inside Ir35 and circa £525+ This role will focus on translating design principles and strategy into practical, scalable journeys, ensuring consistent, intuitive and efficient experiences across digital touchpoints. The successful candidate will bring a strong blend of UX strategy, service design, and hands-on journey mapping, working closely with Product, Engineering, Operations and Business stakeholders.
Key Responsibilities
- Journey Design & Experience Strategy
- Define and design end-to-end user journeys across digital products, services, and internal platforms.
- Translate UX strategy and design principles into actionable journey frameworks and deliverables.
- Identify friction points, inefficiencies, and opportunities to improve experience quality across touchpoints.
- Ensure consistency across journeys through clear design patterns, frameworks and governance.
- Balance business objectives, user needs, and technical constraints when shaping solutions.
Key Skills & Experience
- Strong experience in UX Experience Design roles.
- Ideally previous experience in Energy or commodities or banking
- Proven ability to create end-to-end journey maps and service blueprints.
- Experience designing both internal operational tools and customer-facing digital products.
- Ability to translate design principles into scalable journey frameworks.
- Strong stakeholder engagement and workshop facilitation skills.
- Experience working in agile, cross-functional teams.
- Ability to simplify complex processes into intuitive user journeys.