Senior User Adoption & Enablement Consultant
Posted 6 days ago by 1770271728
Negotiable
Undetermined
Hybrid
Dublin
Summary: The Senior ServiceNow User Adoption & Enablement Consultant role involves leading user adoption initiatives for a global enterprise software platform. This client-facing position focuses on enhancing training effectiveness and achieving measurable business outcomes for customers utilizing the ServiceNow platform. The consultant will be responsible for designing and delivering tailored training strategies and managing client relationships throughout the engagement. This is a 6-month contract based in Dublin with a hybrid working arrangement.
Key Responsibilities:
- Lead end-to-end user adoption engagements from pre-sales through delivery
- Design and deliver tailored training and adoption strategies for enterprise customers
- Advise stakeholders on optimal learning solutions and adoption approaches
- Create high-quality learning assets (ILT, eLearning, videos, job aids)
- Facilitate workshops to align executives, process owners, and end users
- Manage client relationships, risks, escalations, and delivery plans
- Deliver training to audiences ranging from executives to operational users
Key Skills:
- 8+ years leading enterprise user adoption or change enablement programmes
- Strong client-facing consulting background with minimal oversight
- Hands-on experience with ServiceNow or similar enterprise platforms
- Excellent communication and stakeholder influence skills
- Proven ability to deliver under tight timelines in fast-paced environments
Salary (Rate): £516 daily
City: Dublin
Country: Ireland
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Senior ServiceNow User Adoption & Enablement Consultant
6 month Contract | €600 per day (€101k annual equivalent) | Hybrid Dublin
A global enterprise software platform is seeking an experienced Senior User Adoption & Enablement Consultant to support large-scale customer transformation initiatives.
This is a highly client-facing role focused on driving adoption, training effectiveness, and measurable business outcomes for enterprise customers using the ServiceNow platform.
What You'll Be Doing
- Lead end-to-end user adoption engagements from pre-sales through delivery
- Design and deliver tailored training and adoption strategies for enterprise customers
- Advise stakeholders on optimal learning solutions and adoption approaches
- Create high-quality learning assets (ILT, eLearning, videos, job aids)
- Facilitate workshops to align executives, process owners, and end users
- Manage client relationships, risks, escalations, and delivery plans
- Deliver training to audiences ranging from executives to operational users
What We're Looking For
- 8+ years leading enterprise user adoption or change enablement programmes
- Strong client-facing consulting background with minimal oversight
- Hands-on experience with ServiceNow or similar enterprise platforms
- Excellent communication and stakeholder influence skills
- Proven ability to deliver under tight timelines in fast-paced environments
Nice to Have
- ServiceNow certifications or platform experience
- French language skills
- Experience delivering training across multiple formats and audiences
Next steps to apply:
Apply now with word document CV or email your CV for immediate review.