Purpose of the role
As Senior Trade Floor Support Engineer you will provide hands-on support to front office users across a fast-paced trading environment.
You'll be responsible for delivering desktop and application support, managing critical incidents, supporting trading technologies, and driving technology improvements across the trading floor.
What you'll do
- Provide 1st and 2nd line support to front office users, ensuring rapid resolution of desktop, application, and hardware-related issues.
- Manage incidents, requests, and tasks through ServiceNow while maintaining high service levels in an ITIL-aligned environment.
- Support trading floor technologies including market data, trading platforms, Citrix environments, mobile devices, VOIP phones, and trading turrets.
- Work closely with Desktop Engineering, Windows Engineering, and Service Management teams to identify issues and implement long-term solutions.
- Coordinate and deliver hardware and software deployments, upgrades, and technology improvement projects.
- Participate in on-call support, shift rotations, disaster recovery activities, and occasional out-of-hours maintenance work.
The skills you'll need
- Proven Trade Floor Support or Front Office Support experience within an investment banking or financial services environment.
- Strong knowledge of Windows 11, Microsoft 365, Outlook, Excel, and associated add-ins.
- Experience supporting trading platforms, market data applications, and Bloomberg environments.
- Good understanding of Citrix and remote connectivity technologies.
- Experience supporting laptops, desktops, mobile devices, VOIP phones, and trading turrets.
- Excellent stakeholder management, communication, and customer service skills, with the ability to operate effectively in high-pressure environments.
Deutsche Bank's Values
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views.
We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.
We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.
Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance.
We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
This client will only accept workers operating via a PAYE engagement model.
AMS's payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service.
If you are successful in your application for this role, your contract will be via Giant. For more information on Giant, please follow this link: https://ams-giant-paye-introduction.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.