Senior Technical Transformation Programme Manager

Summary: The Senior Technical Transformation Programme Manager will lead a multi-year transformation initiative across the client's global business, focusing on project management of key delivery workstreams. This role involves providing support and leadership to the PMO office while ensuring projects are delivered on time, within budget, and to the required quality standards. The manager will also champion a customer-centric culture and ensure compliance with regulatory requirements. Strong collaboration with technical teams and stakeholders is essential for success in this position.

Key Responsibilities:

• Delivery of projects & workstreams according to agreed time/budget/scope/quality/change control criteria.
• Defining, sourcing and managing the necessary resources to complete these workstreams and sub-projects, making timely changes where necessary to achieve objectives.
• Ensuring the development of accurate plans and budgets, finding improvements to efficiency and effectiveness in the use of resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters.
• Effectively controlling the issues, risk, dependencies and changes in scope associated with large, complex projects, ensuring timely intervention and communication to stakeholders.
• Conducting regular reviews of outcomes, both internally with delivery team and with clients/senior stakeholders during and after the delivery has been completed.
• Acting as an escalation point, providing support and guidance to PMs across multiple workstreams.
• Establish project and workstream assurance as a formal discipline.
• Proactively identify issues through the use of standard assurance techniques; audits, plan reviews, etc. Provide suggested remedial plans as appropriate.
• Ensure there is sufficient capability and capacity within the function to conduct assurance reviews.
• Provide regular reports on project and workstream performance and overall portfolio health.
• Provide confidence that projects and workstream will deliver to time, cost and quality.
• Provide ongoing assurance at project and programme level.
• Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that client does.
• Ensure that good client/consumer outcomes are at the centre of decision making.
• Promote great service and seek to exceed client/consumer expectations.
• Contribute to people management process through assignment management of colleagues allocated to the project.
• Drive Elevate Performance; ensuring that all project team members have stretching project objectives to embed a high performance culture.
• Acts as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity.
• Adhere to all regulatory requirements within area of responsibility and escalate issues quickly.
• Pro-actively identify risks and take steps to mitigate these.
• Ensures team members understand the importance of adhering to their regulatory obligations and responsibility for implementation of company policies and procedures.
• Ensure team members understand the operating model and the functional and individual responsibilities.

Key Skills:

• Strong understanding and application of Project and Programme Management competencies including stakeholder management, contracts, scope, schedule, costs, quality, HR, communications, risk, procurement, and integration.
• Experience managing technical projects and programmes and ability to collaborate with technical SMEs and delivery teams.
• Strong understanding and application of change management competencies.
• Effective leadership, coordination, motivation, negotiation and dispute resolution skills.
• Strong ability to manage relationships whilst maintaining trusted relationship with team and peers.
• Strong understanding of business requirements and technical limitations as determined by the organization's systems and processes.
• Ability to apply analytical skills and conceptual thinking to both short term and long-term operations and systems planning over a wide range of technologies.
• Financial literacy to forecast and manage workstream, project and departmental budgets, costs and revenue.
• Ability to influence and build productive relationships with key stakeholders (both internal and external).
• Ability to advocate and instill cultural improvement, discipline and communications.
• Ability to encourage innovation.
• Ability to achieve improvements in delivery quality, staff motivation and role flexibility and can operate equally well at strategic or operational levels.
• Proven ability defining and executing on the Project's purpose and direction in terms of vision, mission, values and objectives.
• Project governance against improved project delivery life cycle processes and escalated risk mitigation and issue resolution.
• Ability to identify and manage resource requirements.
• Excellent knowledge of project management methodology and tools, including software.
• Excellent knowledge of computer systems and processes and PC desktop applications.
• Strong knowledge of business unit products and operations.
• Strong knowledge of legislation and regulations impacting business unit industry.
• Advanced oral and written communication skills.

Salary (Rate): £750 per day

City: City of London

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other