Senior Technical Architect - Voice (Ref: 13215)

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

This is a Nationally based role

Job Description

Senior Technical Architect - Voice

Location: National*

Closing Date: 14th January

Interviews: W/C 26th January (subject to change)

Grade: G7 (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London - £63343 - £78,225 (which may include an allowance of up to £14,882). National - £58,511 - £73,450 (which may include an allowance of up to £14,939).

Working pattern : Full-time, part-time, flexible working, job share.

Contract Type: Permanent

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Voice Technical Architect here at Justice Digital, to be part of our warm and collaborative Technology Services team. This role aligns against Senior Technical Architect from the Government Digital and Data Framework. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued. You’ll be part of the Network Voice and Video Service Team, and will be responsible for the technical design, collaboration, project engagement, and interaction of Voice solutions across the MOJ. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Lead the design and architecture of enterprise voice solutions, analysing business requirements to develop technical solutions that meet them.
• Definition of standards, best practices, and roadmaps for enterprise voice systems.
• Collaborate with other technical areas such as networks, security, and platform teams to ensure that solutions are strategically aligned.
• Evaluate current voice infrastructure, recommending improvements or new approaches and technologies where appropriate.
• Liaise with vendors and suppliers and provide oversight to managed service provider solutions.
• Act as the technical SME on project teams and serve as an escalation point for complex voice-related issues.
• Develop and maintain architectural documentation.
• Ensure compliance with industry standards, regulations, and internal security policies.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Experienced in designing telephony solutions with strong experience in Unified communications.
• Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
• Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services.
• Deep knowledge of platforms including Microsoft Teams, Unify OpenScape and Genesys Cloud.
• Experience with cloud voice solutions and hybrid deployments.
• Strong documentation and communication skills and capable of presenting to both technical and business audiences.
• Willingness to be assessed against the requirements for SC vetting.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements. If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Senior Technical Architect - Voice

Location: National*

Closing Date: 14th January

Interviews: W/C 26th January (subject to change)

Grade: G7 (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London - £63343 - £78,225 (which may include an allowance of up to £14,882). National - £58,511 - £73,450 (which may include an allowance of up to £14,939).

Working pattern : Full-time, part-time, flexible working, job share.

Contract Type: Permanent

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Voice Technical Architect here at Justice Digital, to be part of our warm and collaborative Technology Services team. This role aligns against Senior Technical Architect from the Government Digital and Data Framework. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued. You’ll be part of the Network Voice and Video Service Team, and will be responsible for the technical design, collaboration, project engagement, and interaction of Voice solutions across the MOJ. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Essential

• Experienced in designing telephony solutions with strong experience in Unified communications.
• Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
• Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services.
• Deep knowledge of platforms including Microsoft Teams, Unify OpenScape and Genesys Cloud.
• Experience with cloud voice solutions and hybrid deployments.
• Strong documentation and communication skills and capable of presenting to both technical and business audiences.
• Willingness to be assessed against the requirements for SC vetting.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

How To Apply

Candidates must submit a CV and separate statement of suitability (of no more than 750 words), which describes how you meet the requirements set out in the Person Specification above. Applicants who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

In Justice Digital, We Recruit Using a Combination Of The Government Digital And Data Profession Capability And Success Profiles Frameworks. We Will Assess Your Experience And The Following Behaviours During The Assessment Process: Communicating and Influencing Working Together Delivering at Pace Making effective decisions

A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift - Experienced in designing telephony solutions with strong experience in Unified communications. Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration. At the sift stage, applicants will be assessed on the following criteria - Experienced in designing telephony solutions with strong experience in Unified communications. Proven experience in the production and design of complex Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration. Experience with cloud voice solutions and hybrid deployments. At the interview stage, all essential criteria and the four previously mentioned Behaviours will be assessed. Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in a new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in a new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact : Name : SSCL Recruitment Enquiries Team

Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Telephone : 0345 241 5359

Recruitment team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/13215?entityId=13215