Senior ServiceNow Product Manager

RESPONSIBILITIES

Kforce has a client that is seeking a Senior ServiceNow Product Manager in Coppell, TX.

Roles and Responsibilities

• Product Strategy & Ownership:
• Define and own the product vision, multiyear roadmap, and strategic outcomes for assigned ServiceNow product areas
• Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations
• Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health
• Strategic Service Architecture and Catalog Management:
• Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows
• Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations
• Drive simplification and rationalization of services to reduce duplication and complexity
• Enterprise Stakeholder Leadership:
• Act as the primary product authority for business leaders, and technology partners
• Lead structured discovery and prioritization discussions focused on ServiceNow usage beyond request based demand fulfilment
• Manage stakeholder expectations through transparent communication, product roadmaps, and value based prioritization
• ServiceNow Capability Enablement:
• Maintain a deep, working understanding of ServiceNow platform features, including workflows, data models, CMDB concepts, integrations, reporting, and user experience patterns
• Work with Architecture, Infrastructure, Asset Management teams to define and implement Resiliency boundaries in CMDB
• Define CMDB governance to improve data quality and communication
• Guide engineering and delivery teams to maximize out of the box capabilities and enforce standard usage patterns across the platform

REQUIREMENTS

• 10+ years of hands-on experience working with ServiceNow in a senior product, functional lead, or platform ownership capacity
• Demonstrated experience managing enterprise scale platforms with multiple stakeholder groups and competing priorities
• Strong understanding of ServiceNow usage to deliver outcomes, including:
• Workflow orchestration, forms, data models, CMDB, and integrations
• Core modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC
• Reporting, dashboards, and data quality considerations
• Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk
• Excellent communication skills, with the ability to articulate complex concepts in clear, executive ready language