Senior ServiceNow Engineer - Product Manager (GRC)

Position: Senior ServiceNow Engineer - Product Manager (GRC)

Employment Type: Permanent

Start: ASAP (August/September 2026)

Location: London, UK (Hybrid - 3 days p/w office)

Language(s): English

Focus on SAP

is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client

A leading global financial services organisation is seeking an experienced Senior ServiceNow Engineer to join its Enterprise ServiceNow Platform team.

Role

This is an exciting opportunity for a ServiceNow specialist with extensive experience implementing, supporting, and enhancing Governance, Risk & Compliance (GRC) solutions, particularly Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM). Working within a mature ServiceNow environment, you will play a key role in the design, development, governance, and continuous improvement of the ServiceNow platform, ensuring solutions align with best practices, regulatory requirements, and business objectives.

Key Responsibilities

• ServiceNow Platform Engineering
• Design, develop and enhance enterprise ServiceNow solutions.
• Act as the technical Subject Matter Expert (SME) for the ServiceNow platform.
• Deliver scalable, secure and maintainable ServiceNow solutions.
• Translate business requirements into technical solutions.
• Configure and customise ServiceNow using out-of-the-box best practices.
• Develop complex workflows, automations and integrations.
• Maintain platform performance, stability and governance.
• Governance, Risk & Compliance (GRC)
• Implement and support ServiceNow Integrated Risk Management (IRM).
• Configure and enhance Business Continuity Management (BCM).
• Support Third-Party Risk Management (TPRM) capabilities.
• Improve governance, compliance and operational resilience.
• Ensure platform configuration aligns with regulatory requirements.
• Support audit activities and IT Security requirements.
• Technical Leadership
• Provide technical governance and architectural guidance.
• Review and approve technical designs and platform enhancements.
• Mentor junior engineers and offshore development teams.
• Lead technical investigations and root cause analysis.
• Estimate development effort for enhancements and projects.
• Support Agile delivery across multiple workstreams.
• Platform Optimisation
• Manage ServiceNow platform upgrades.
• Improve platform Health Scan scores.
• Identify opportunities for automation and process optimisation.
• Enhance integrations with enterprise applications.
• Promote adoption of new ServiceNow capabilities and platform features.
• Deliver measurable improvements in efficiency and operational performance.
• Documentation & Governance
• Produce technical documentation.
• Maintain policies, procedures and technical standards.
• Develop operational support documentation.
• Create user guides and training materials.
• Ensure platform governance and quality standards are maintained.

Key Skills

• Minimum 5 years' ServiceNow implementation and support experience
• Strong experience implementing Integrated Risk Management (IRM)
• Experience delivering enterprise ServiceNow solutions
• Experience working in highly regulated environments
• Experience supporting enterprise-scale ServiceNow platforms
• Experience working with cross-functional technical teams

If you are interested or would like to know more, please email with your CV and availability to speak.

Applicants must be UK residents with a valid right to work in the UK.