Summary: The Senior Service Manager role at Red Snapper Recruitment involves overseeing operational management and staff line management for a large organization supporting victims of domestic violence in Stockport. The position requires leading strategic engagement with stakeholders, ensuring high-quality service delivery, and managing various operational and reporting functions. This is a full-time, fixed-term contract for 12 months, with a focus on continuous improvement and compliance with quality standards.

Key Responsibilities:

• Provide operational management and staff line management to the management team, including setting targets and addressing performance issues.
• Ensure effective delivery of the organizational strategy through the development and management of the operational plan.
• Lead strategic engagement with commissioners, local authority stakeholders, and other service providers.
• Oversee a comprehensive monitoring program for contracted work, including preparation of quarterly and annual reports.
• Ensure client and staff support meets high-quality standards and promote service user participation.
• Participate in statutory processes and implement continuous improvement programs.
• Ensure safety and accessibility of buildings and facilities.
• Develop and execute fundraising strategies and manage social media strategies for visibility.
• Manage recruitment, induction, and training processes for staff onboarding and development.
• Prepare regular reports for various functions, including contract reporting and quality assurance to the Board of Trustees.

Key Skills:

• Educated to degree level or equivalent.
• Safe Lives Service Manager qualification or equivalent.
• Knowledge of business planning and service delivery at a senior level.
• Proven experience in delivering high-quality services at an operational level.
• Experience in leadership and organizational transformation in complex organizations.
• Experience in managing projects that demonstrate outcomes and comply with performance targets.
• Knowledge and experience of safeguarding processes.
• Proven education in employment practice and legislation.
• Knowledge of relevant legislation relating to domestic abuse.

Salary (Rate): £40,515

City: Stockport

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Senior

Industry: Other