Senior Service Desk Engineer

Your new company An automotive company which has an office based in London. Your new role Provide advanced 2nd-line support across a complex, high-volume environment (2,000 users). Mentor and support Service Desk Engineers in day-to-day operations. Monitor call statistics and SLAs to ensure service excellence. Manage and balance ticket queues, ensuring timely response and resolution. Act as the escalation point for urgent or complex issues. Work closely with external suppliers and support partners. Support the rollout and integration of new software across the business. Promote a positive team culture aligned with the organisation's values. What you'll need to succeed Strong communication skills, including the ability to work with business managers. Extensive 2nd-line support experience in a large, multi-site organisation. Strong Wintel hardware management knowledge. Deep expertise with: Windows 10 Office 2016 Exchange / O365 Microsoft Back Office Systems (Active Directory, Exchange) Experience with: Mobile Device Management (e.g., MobileIron) Remote Access systems Networking: DNS, DHCP, LAN/WLAN, file sharing, printing ITIL-based support frameworks Incident/request management systems (e.g., ServiceNow) Proven ability to work independently and solve problems effectively. Experience supporting diverse device types and business applications. What you'll get in return An exciting opportunity to join an international organisation working with a major automotive organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk