Senior Service Desk Analyst
Posted 1 day ago by DTG Global
Negotiable
Undetermined
Undetermined
Plymouth, England, United Kingdom
Summary: The Senior IT Service Desk Analyst role is a hands-on position focused on providing 1st and 2nd line support for a not-for-profit organization in Plymouth. The analyst will manage incidents, conduct problem management, and liaise with vendors while contributing to service improvement and small project delivery. Candidates should have strong experience in a busy service desk environment and be ready to start within a week.
Key Responsibilities:
- Provide 1st and 2nd line support for core business applications.
- Conduct problem management and root cause analysis.
- Liaise with vendors for issue resolution.
- Manage a busy incident queue and own incidents through to resolution.
- Contribute to small project delivery and ongoing service improvement.
- Work closely with technical teams and end users.
Key Skills:
- Demonstrable 2nd line support experience in a busy service desk environment.
- Strong knowledge of desktop environments and core business applications.
- Experience in incident and problem management, including root cause analysis.
- ITIL Foundation or equivalent certification.
- Good stakeholder management and communication skills.
Salary (Rate): undetermined
City: Plymouth
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
Senior IT Service Desk Analyst needed for a 6 month contract with a well-established not for profit based in Plymouth. This is a hands-on role covering 1st and 2nd line support, with additional responsibility for problem management, root cause analysis, vendor liaison, and systems administration across core business applications. You’ll also be involved in small project delivery and will be expected to contribute to ongoing service improvement. You’ll be comfortable managing a busy queue, owning incidents through to resolution, and working closely with both technical teams and end users across the business.
To be considered you’ll need:
- Demonstrable 2nd line support experience in a busy service desk environment
- Strong knowledge of desktop environments and core business applications
- Experience of incident and problem management, including root cause analysis
- ITIL Foundation or equivalent
- Good stakeholder management and communication skills
This role is urgent and we need candidates available to start within 1 week (1st May at very latest) Initial 6 month contract Please apply to discuss in detail