About the role: Based in London (Hybrid - 2-3 days on site):
- Lead service design activity within cross-cutting digital transformation projects
- Apply service design expertise across agile and multidisciplinary teams, working closely with developers, business analysts, user researchers, UX designers, and delivery managers
- Use data and insight to inform design decisions, combining qualitative and quantitative evidence to identify needs, test solutions, and support continuous improvement.
- Support the implementation of service improvements, working with operational, digital, and transformation teams to ensure solutions are Embedded effectively and deliver intended outcomes.
About you: You will have the following experiences:
- 2-3+ years of Service Design experience, in a Public Sector environment (ideally Local Government)
- Outstanding stakeholder engagement skills, across all levels of Local Government.
- Significant experience delivering end-to-end service design within digital products or services
- Strong experience applying service design methods across the full lifecycle, ie discovery, co-design, prototyping, implementation, and evaluation
- Salary: 450- 600+ per day, inside IR35
- Hybrid Working
- Contract type: Contract
- Hours: 09:00 -17:00 Monday to Friday
Rate:
Not specified
Location:
London
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
Design & UX
Seniority Level:
Mid-Level