Senior Service Designer (ITSM)
Posted Today by Network IT
£475 Per day
Inside
Hybrid
Milton Keynes
Summary: The role of Senior Service Designer (ITSM) involves supporting a Lead Service Designer and collaborating with Service Architects and Delivery teams to establish standards and processes for service consistency. The position requires expertise in ITSM, particularly in creating service blueprints and ensuring alignment with ITIL practices. The contract is for an initial duration of 6 months and is based in Milton Keynes with a hybrid working pattern.
Key Responsibilities:
- Support the Lead Service Designer and collaborate with Service Architects and Delivery teams.
- Design standards, templates, and processes for service consistency.
- Work on service blueprints and contribute to service models, SLA’s, and OLA’s.
- Create user-centered Service Design Packages considering business and user requirements.
- Ensure service designs align with ITIL practices.
Key Skills:
- Background in ITSM roles, including Service Design.
- In-depth knowledge of Service Design principles and ITSM Frameworks such as ITIL.
- Collaborative approach to lead Service Designers and work with Architects and Product Owners.
- Understanding of the end-to-end ITSM lifecycle.
- Creation of Service Design Packages.
- Understanding of user-centered design and Agile principles in service delivery.
- Qualifications such as ITIL / BCS Certificate in Service Design / ISO or IEC 20000 Practitioner.
- Eligibility for SC Clearance or already cleared.
Salary (Rate): £475/day
City: Milton Keynes
Country: United Kingdom
Working Arrangements: Hybrid
IR35 Status: Inside IR35
Seniority Level: Senior
Industry: IT
Network IT is currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6 month initial contract. Our client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take business and user requirements into account.
Key Info:
- Role: Senior Service Designer
- Duration: 6 Months
- Rate: £475 per day
- Status: Inside IR35
- Working Pattern: Hybrid
- Location: Milton Keynes
Key Skills:
- Background in ITSM roles, including Service Design
- Demonstrate in depth knowledge of Service Design principles, and ITSM Frameworks such as ITIL
- Collaborative approach to be able to lead Service Designers, and work alongside Architects, Product Owners and ITSM professionals to deliver
- Understanding of the end-to-end ITSM lifecycle
- Creation of Service Design Packages
- Understanding of user centred design, and Agile principles within a service delivery context
- Holding qualifications such as ITIL / BCS Certificate in Service Design / ISO or IEC 20000 Practitioner
- Must be eligible for SC Clearance, or already cleared