Senior Service Designer

Summary: The Senior Service Designer will independently lead service design initiatives while mentoring team members and assisting the Lead Service Designer in managing the Service Design function. This role involves close collaboration with Service Transition teams and stakeholders to develop and transition service design concepts effectively. The candidate will also be responsible for overseeing the design of complex services and contributing to the strategic direction of Service Design within the organization.

Key Responsibilities:

• Collaborate with the Service Design Lead to guide and manage the design work of the Service Design Team.
• Mentor and provide direction to Service Designers, Junior Service Designers, and the Service Acceptance Analyst.
• Oversee the line management responsibilities for the Service Design Team.
• Help define the direction to ensure services are clear, simple, consistent, and deliver value to users.
• Document design decisions, associated risks, and contribute to planning to ensure Service Design & Transition is integrated from the Demand phase.

Key Skills:

• Experience of designing Services to meet user needs.
• Good understanding of Service Design methods and practice.
• Experience of using data and user feedback to design and improve Services.
• Experience of turning designs into functioning Services.
• A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design.
• Experience of mentoring and guiding colleagues.
• Experience of working within an agile environment.
• Knowledge and experience of ITIL 4.
• Knowledge and experience of Agile.
• Knowledge and experience of Prince and/or other Project Methodologies/frameworks.
• A good understanding of IT hardware layers and typical deployment models.
• Ability to prioritise, execute tasks and make sound decisions in a busy pressured environment.
• A high level of written and verbal communication skills.

Salary (Rate): £458.93

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT