Senior Service Designer
Posted 1 day ago by IO Associates
Negotiable
Inside
Hybrid
London, UK
Summary: We are looking for a Senior Service Designer to lead the design of public services as part of a government AI transformation programme. This role involves shaping user-centred services and influencing the integration of AI in public service delivery. The position requires extensive experience in service design within complex digital environments and offers a chance to make a significant impact. The contract is for 6 months and is based in London with a hybrid working arrangement.
Key Responsibilities:
- Lead and coordinate service design work across agile, multidisciplinary teams.
- Design services that are efficient, inclusive, accessible, and user-centred.
- Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies.
- Use research and data to inform service improvements and address user needs.
- Facilitate co-design workshops, stakeholder engagement, and collaborative problem-solving.
- Champion accessibility, legal compliance, and sustainability in service design.
- Mentor junior designers and promote best practice across government design communities.
Key Skills:
- Extensive experience designing services in complex digital environments.
- Strong track record of working with user research data to drive decisions.
- Ability to influence and negotiate design direction with senior stakeholders.
- Proven experience in agile and collaborative, multidisciplinary environments.
- Expertise in leading design workshops and inclusive co-design activities.
- Commitment to accessible and equitable public service delivery.
- Experience supporting and mentoring other designers.
Salary (Rate): £700 daily
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Senior Service Designer | up to £700/day (Inside IR35) | 6-Month Contract | London - Hybrid
We are seeking a highly experienced Senior Service Designer to lead and shape end-to-end public service design as part of a major government AI transformation programme. This is a unique opportunity to influence how AI can power the next generation of UK public services, with real impact at scale.
Key Responsibilities:
- Lead and coordinate service design work across agile, multidisciplinary teams.
- Design services that are efficient, inclusive, accessible, and user-centred.
- Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies.
- Use research and data to inform service improvements and address user needs.
- Facilitate co-design workshops, stakeholder engagement, and collaborative problem-solving.
- Champion accessibility, legal compliance, and sustainability in service design.
- Mentor junior designers and promote best practice across government design communities.
Required Skills & Experience:
- Extensive experience designing services in complex digital environments.
- Strong track record of working with user research data to drive decisions.
- Ability to influence and negotiate design direction with senior stakeholders.
- Proven experience in agile and collaborative, multidisciplinary environments.
- Expertise in leading design workshops and inclusive co-design activities.
- Commitment to accessible and equitable public service delivery.
- Experience supporting and mentoring other designers.
Desirable:
- Experience across the full service lifecycle (discovery to live).
- Experience working with UK government departments, public sector, or non-profit organisations.
- Excellent organisational and planning skills.
This is a fantastic opportunity to join a pioneering programme at the heart of UK government digital transformation. If you are passionate about user-centred design and want to work on services that make a real difference, we encourage you to apply.