Senior Service Delivery Specialist

Main tasks and responsibilities

• Design and implement modern Identity and Access Management solutions.
• Drive automation, modernization and continuous improvement of IAM capabilities across Microsoft Active Directory, Microsoft Entra ID, Identity Governance and Administration (IGA), Privileged Access Management (PAM), and Identity Threat Detection and Response (ITDR)
• Develop secure approaches for Non-Human Identities (NHI), including service principals, workload identities, managed identities and AI agents.
• Embed identity and access controls into Infrastructure as Code (IaC), CI/CD and automated infrastructure delivery.
• Apply Zero Trust, least privilege, RBAC, privileged access and modern authentication principles.
• Explore how AI can improve IAM, including governance, compliance, anomaly detection and automation.
• Work closely with Infrastructure, Cloud & AI, Cyber Security, application teams and strategic partners.
• Act as a trusted IAM advisor and help translate complex identity challenges into practical solutions.
• Challenge established ways of working and actively introduce new technology, automation and better ways of managing identities.

Qualifications

• You have strong hands-on experience with IAM and preferably several of the following:
• Microsoft Active Directory, Microsoft Entra ID and hybrid identity management
• Identity Governance and Administration (IGA)
• Privileged Access Management (PAM)
• Endpoint Privilege Management (EPM)
• Identity Threat Detection and Response (ITDR)
• Workload identities, service principals and managed identities
• OAuth/OIDC, Conditional Access, RBAC and Zero Trust
• Terraform or other Infrastructure as Code technologies
• Git, APIs, automation and CI/CD
• Azure and modern cloud/platform engineering
• AI agents and emerging identity security principles
• Public Key Infrastructure (PKI), certificate lifecycle management and automated certificate provisioning
• Most importantly, you are curious, technically strong and proactive. You can move comfortably between architecture, hands-on engineering and discussions with stakeholders. You enjoy simplifying and automating complex environments and want to help shape how identity should work in an increasingly automated and AI-enabled enterprise.