Senior Service Delivery Operations Manager
Posted 7 days ago by Ubique Systems
Negotiable
Undetermined
Undetermined
Leeds, England, United Kingdom
Summary: The Senior Service Delivery Operations Manager is a strategic role focused on IT Operations, requiring over 10 years of experience. The position emphasizes customer interaction and the ability to facilitate workshops and brainstorming sessions to shape deliverables. A strong background in Service Delivery and ITIL expertise is essential for success in this role.
Key Responsibilities:
- Design and implement IT Operations Service Design and Target Operating Model.
- Develop and maintain an Operational Readiness Checklist.
- Utilize the SIAM model in service delivery.
- Facilitate workshops and brainstorming sessions with customers.
- Shape deliverables based on customer needs and operational requirements.
Key Skills:
- 10+ years of experience in IT Operations.
- Qualified ITIL expert.
- Strong customer-facing skills.
- Hands-on Service Delivery background.
- Ability to run and drive workshops.
Salary (Rate): undetermined
City: Leeds
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Requirements - IT Operations Service Design IT Operations Target Operating Model IT Operations – Operational Readiness Checklist SIAM model 10+yrs experience It’s a strategic role and not an execution role where the person must be qualified ITIL expert and highly customer facing. The person should be able to run/drive workshops/brain storming sessions with the customer and help shape up the above deliverables. Person with hands on Service Delivery background is a must .