Senior Service Delivery Lead - Carve-out/Demerger Delivery
Posted 1 week ago by eTech Partners
£800 Per day
Outside
Hybrid
London
Summary: The Senior Service Delivery Manager will lead a carve-out programme, focusing on service transition activities for new and existing services within a multi-site organization. This role requires proven experience in managing complex service transitions and stakeholder engagement at senior levels. The position is hybrid, requiring 1 to 2 days per week onsite in London, and is offered on a 12-month contract basis. The role is classified as outside IR35, with a daily rate of £750 to £800.
Key Responsibilities:
- Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU.
- Define, maintain, and enforce service transition frameworks, governance, and standards.
- Coordinate readiness assessments, acceptance criteria, and onboarding processes.
- Design operational and support models, aligning internal teams and outsourced partners.
- Work with outsourced providers to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels.
- Facilitate knowledge transfer, documentation handover, tooling setup, and operational acceptance.
- Manage multiple concurrent transition projects, tracking dependencies, risks, and reporting to senior leadership.
- Act as the primary interface between delivery teams, operational support, suppliers, and business stakeholders.
- Champion continual service improvement, analysing outcomes, performance, and stakeholder feedback.
Key Skills:
- Extensive experience in IT M&A projects, particularly in carve-outs is essential.
- Extensive experience delivering service transitions or onboarding in complex, multi-supplier, outsourced environments.
- Deep understanding of ITIL v4 and service management principles.
- Exceptional stakeholder management, including C-suite and director-level engagement.
- Excellent communication, facilitation, negotiation, and leadership skills.
- Ability to manage competing priorities, drive accountability, and deliver results under pressure.
Salary (Rate): £800 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
Senior Service Delivery Manager - Carve-Out Programme
£750 to £800 per day | Outside IR35
12-month contract
Hybrid | 1 to 2 days per week onsite in London
We're seeking an experienced Senior Service Delivery Lead to play a pivotal role in a carve-out programme.
Proven experience in carve-out programmes for a multi-site organisation is essential for this role.
Key Responsibilities
- Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU.
- Define, maintain, and enforce service transition frameworks, governance, and standards.
- Coordinate readiness assessments, acceptance criteria, and onboarding processes.
- Design operational and support models, aligning internal teams and outsourced partners.
- Work with outsourced providers to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels.
- Facilitate knowledge transfer, documentation handover, tooling setup, and operational acceptance.
- Manage multiple concurrent transition projects, tracking dependencies, risks, and reporting to senior leadership.
- Act as the primary interface between delivery teams, operational support, suppliers, and business stakeholders.
- Champion continual service improvement, analysing outcomes, performance, and stakeholder feedback.
Skills & Experience Required
- Extensive experience in IT M&A projects, particularly in carve-outs is essential.
- Extensive experience delivering service transitions or onboarding in complex, multi-supplier, outsourced environments.
- Deep understanding of ITIL v4 and service management principles.
- Exceptional stakeholder management, including C-suite and director-level engagement.
- Excellent communication, facilitation, negotiation, and leadership skills.
- Ability to manage competing priorities, drive accountability, and deliver results under pressure.
If you are a Service Delivery professional with carve-out experience in a complex, multi-supplier environment, please send me your CV for consideration for an immediate interview.