Senior Salesforce Service Cloud Architect
Posted 7 days ago by Shape IT Recruitment
Negotiable
Outside
Hybrid
Birmingham, England, United Kingdom
Summary: The role of Senior Salesforce Service Cloud Architect involves leading the design and delivery of scalable Salesforce solutions within a complex transformation programme. The position requires strong architectural expertise and stakeholder engagement, with a commitment to working onsite 2–3 days per week in Birmingham or Northampton. The architect will be responsible for producing detailed solution designs and providing technical leadership across various Salesforce functionalities. This role is critical for ensuring seamless integration with enterprise platforms and aligning solutions with architectural standards.
Key Responsibilities:
- Architect and deliver end-to-end Salesforce Service Cloud solutions, including Omni-Channel, Case Management, Knowledge, CTI, automation, and integrations
- Produce detailed solution designs, technical specifications, and data models
- Provide technical leadership and best practice guidance across configuration and custom development (Apex, LWC)
- Lead and facilitate workshops with business and technical stakeholders
- Ensure seamless integration with enterprise platforms (ERP, CMS, e-commerce) using REST/SOAP APIs and middleware
- Align solutions with enterprise architecture standards and governance
- Support continuous improvement and mentor members of the technical team
Key Skills:
- Proven experience architecting and delivering Salesforce Service Cloud solutions in enterprise environments
- Strong integration experience with other systems and platforms
- Excellent communication and stakeholder management skills
- Solid understanding of Salesforce development and configuration (Apex, LWC, Flows)
- Familiarity with architecture frameworks (e.g. TOGAF) is desirable
- Relevant Salesforce certifications are highly advantageous
- Able and willing to be onsite in Birmingham or Northampton 2–3 days per week
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Location: Hybrid – Onsite 2–3 days/week in Birmingham or Northampton
Contract Length: Initial 2 months (high likelihood of extension up to 12 months)
Rate: Competitive | Outside IR35
About the Role
We are working with a key client seeking a Senior Salesforce Service Cloud Architect to lead the design and delivery of scalable, enterprise-level Salesforce solutions. This is a critical role within a complex transformation programme, requiring strong architectural expertise, stakeholder engagement, and hands-on leadership. You will be expected to work onsite 2–3 days per week, collaborating with technical and business teams to drive outcomes.
Responsibilities
- Architect and deliver end-to-end Salesforce Service Cloud solutions, including Omni-Channel, Case Management, Knowledge, CTI, automation, and integrations
- Produce detailed solution designs, technical specifications, and data models
- Provide technical leadership and best practice guidance across configuration and custom development (Apex, LWC)
- Lead and facilitate workshops with business and technical stakeholders
- Ensure seamless integration with enterprise platforms (ERP, CMS, e-commerce) using REST/SOAP APIs and middleware
- Align solutions with enterprise architecture standards and governance
- Support continuous improvement and mentor members of the technical team
About You
Proven experience architecting and delivering Salesforce Service Cloud solutions in enterprise environments
Strong integration experience with other systems and platforms
Excellent communication and stakeholder management skills
Solid understanding of Salesforce development and configuration (Apex, LWC, Flows)
Familiarity with architecture frameworks (e.g. TOGAF) is desirable
Relevant Salesforce certifications are highly advantageous
Able and willing to be onsite in Birmingham or Northampton 2–3 days per week
How to Apply
If you’re ready to bring your Salesforce expertise to a high-impact contract, apply now or get in touch to discuss further.