Senior Resident Liasion Officer
Posted 6 days ago by 1764740483
£200 Per day
Undetermined
Onsite
Essex
Summary: The Senior Resident Liaison Officer will facilitate resident engagement in housing improvement and regeneration projects within a local authority. This role requires strong relationship-building skills and the ability to manage resident inquiries with professionalism and empathy. The successful candidate will serve as the primary contact for residents, ensuring effective communication and high service standards throughout refurbishment works. The position mandates on-site presence for a minimum of three days per week.
Key Responsibilities:
- Act as the main point of contact for residents throughout regeneration and improvement projects.
- Provide regular updates on project schedules, progress and expected timescales.
- Build positive relationships with residents, supporting engagement and ensuring clear communication.
- Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction.
- Maintain accurate records of interactions, concerns, outcomes and relevant case notes.
- Conduct home visits to discuss ongoing works, access requirements and feedback.
- Supervise, guide and support Resident Liaison Officers to maintain a high standard of service.
- Prepare updates and reports for management on engagement levels, key issues and resident satisfaction.
Key Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal ability to build trust with residents and stakeholders.
- Well-organised, with the ability to manage competing priorities and maintain accurate records.
- Previous experience in a Resident Liaison or customer-facing community role.
- Confident problem solver with the ability to handle complaints effectively and diplomatically.
Salary (Rate): £200 per day
City: Essex
Country: undetermined
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: Senior
Industry: Other
We're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism, empathy, and clarity.
You'll act as the primary link between residents, contractors and project teams - ensuring residents are informed, concerns are handled effectively, and service standards remain consistently high throughout the duration of refurbishment works.
The role will require the successful candidate to be based on-site a minimum of three days per week.
The Role
·Act as the main point of contact for residents throughout regeneration and improvement projects.
·Provide regular updates on project schedules, progress and expected timescales.
·Build positive relationships with residents, supporting engagement and ensuring clear communication.
·Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction.
·Maintain accurate records of interactions, concerns, outcomes and relevant case notes.
·Conduct home visits to discuss ongoing works, access requirements and feedback.
·Supervise, guide and support Resident Liaison Officers to maintain a high standard of service.
·Prepare updates and reports for management on engagement levels, key issues and resident satisfaction.
Key Requirements
·Excellent verbal and written communication skills.
·Strong interpersonal ability to build trust with residents and stakeholders.
·Well-organised, with the ability to manage competing priorities and maintain accurate records.
·Previous experience in a Resident Liaison or customer-facing community role.
·Confident problem solver with the ability to handle complaints effectively and diplomatically.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.