Senior QA & Project Delivery Manager
Posted 4 days ago by Us3 Consulting
Negotiable
Undetermined
Undetermined
Liverpool, England, United Kingdom
Summary: The Senior QA & Project Delivery Manager will oversee quality assurance and project delivery for large-scale technology initiatives, requiring both strategic oversight and hands-on leadership. This role involves defining QA strategies, managing cross-functional teams, and ensuring successful project delivery across global operations. Candidates should possess extensive experience in full lifecycle delivery, testing governance, and automation strategy. The position demands strong stakeholder management skills and a focus on continuous improvement through metrics and reporting.
Key Responsibilities:
- Own and lead end-to-end quality assurance strategy, including test planning, execution, reporting, and governance.
- Drive project delivery across software, infrastructure, and transformation programmes using Agile, Waterfall, or hybrid frameworks.
- Develop and enforce QA standards, processes, and frameworks to support functional, non-functional, and operational acceptance testing.
- Lead and mentor QA teams, fostering capability development and high performance across global, cross-functional units.
- Partner with business and technical stakeholders to align quality and delivery efforts with strategic goals.
- Manage UAT, SIT, DR, and NFT activities, ensuring quality and compliance across all test phases.
- Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence.
- Create and maintain KPI dashboards and executive-level reports, providing visibility into testing progress, quality metrics, and risk.
- Conduct incident analysis and root cause investigations, implementing preventative measures for continuous improvement.
- Provide guidance on test automation strategies, tooling decisions, and integrations into CI/CD pipelines.
- Contribute to change and release management processes, ensuring QA readiness and risk mitigation.
Key Skills:
- 10+ years of experience in QA leadership and project delivery roles, ideally within enterprise environments.
- Proven track record of delivering multi-phase, cross-functional programmes, including WMS, ERP, supply chain, or e-commerce systems.
- Strong grasp of test lifecycle management and delivery within Agile (Scrum/Kanban), Waterfall, or hybrid frameworks.
- Experience developing and scaling QA teams, including offshore/vendor management.
- Excellent skills in stakeholder engagement, communication, and executive-level reporting.
- Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions.
- Experience with non-functional testing, automation, and test environment governance.
- Hands-on familiarity with tools such as JIRA, Azure DevOps, Zephyr, Trello, HP ALM, and MS Project.
- Strong analytical, organisational, and coaching skills.
Salary (Rate): undetermined
City: Liverpool
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Senior QA & Project Delivery Manager
About the Role
We are seeking an experienced Senior QA & Project Delivery Manager to lead quality assurance and project delivery across a range of complex, large-scale technology initiatives. This is a pivotal role requiring a blend of strategic oversight and hands-on leadership to ensure the successful delivery of software, infrastructure, and transformation projects across global operations. You will define and implement QA strategies, lead cross-functional teams, drive continuous improvement, and manage stakeholder expectations at all levels — from technical teams to executive leadership. Ideal candidates will bring deep experience in full lifecycle delivery, testing governance, automation strategy, and performance reporting through metrics and dashboards.
Key Responsibilities
- Own and lead end-to-end quality assurance strategy , including test planning, execution, reporting, and governance.
- Drive project delivery across software, infrastructure, and transformation programmes using Agile, Waterfall, or hybrid frameworks.
- Develop and enforce QA standards, processes, and frameworks to support functional, non-functional, and operational acceptance testing.
- Lead and mentor QA teams, fostering capability development and high performance across global, cross-functional units.
- Partner with business and technical stakeholders to align quality and delivery efforts with strategic goals.
- Manage UAT, SIT, DR, and NFT activities , ensuring quality and compliance across all test phases.
- Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence.
- Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk.
- Conduct incident analysis and root cause investigations , implementing preventative measures for continuous improvement.
- Provide guidance on test automation strategies , tooling decisions, and integrations into CI/CD pipelines.
- Contribute to change and release management processes, ensuring QA readiness and risk mitigation.
Essential Experience & Skills
- 10+ years of experience in QA leadership and project delivery roles , ideally within enterprise environments.
- Proven track record of delivering multi-phase, cross-functional programmes , including WMS, ERP, supply chain, or e-commerce systems.
- Strong grasp of test lifecycle management and delivery within Agile (Scrum/Kanban), Waterfall, or hybrid frameworks.
- Experience developing and scaling QA teams, including offshore/vendor management .
- Excellent skills in stakeholder engagement, communication, and executive-level reporting .
- Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions.
- Experience with non-functional testing, automation, and test environment governance .
- Hands-on familiarity with tools such as JIRA, Azure DevOps, Zephyr, Trello, HP ALM, and MS Project.
- Strong analytical, organisational, and coaching skills.
Desirable Qualifications
- PRINCE2 and/or ISTQB certification
- Background in retail, logistics, supply chain, or large-scale infrastructure projects
- Experience with SAP, ERP systems, or warehouse automation platforms
- Familiarity with MIRO, Lucidchart, or similar visual collaboration tools
What We Offer
- Opportunity to lead strategic, high-impact projects with global reach
- Collaborative environment with executive visibility
- Competitive salary and benefits package
- Professional development and certification support
- Flexible working arrangements